IT Field Technician

Koch Foods, Inc. • Gainesville, GA

11h

About The Position

Responsible for prioritizing production-critical issues and escalating to appropriate technical staff. Report and validate incident and reported issues. Provide general application assistance. Install and maintain network cabling. Install and troubleshoot hardware, including PC, Wyse Terminals, Printers, and Scanners. Provide on-site and remote support to all staff. Provide problem solving assistance and resolution, including follow-up ensuring resolution of issue(s). Perform other related duties as required.

Requirements

• Proficient in Microsoft software including Outlook, Word, and Excel.
• Strong written and oral communication skills.
• Knowledge of CAT6 cabling with ability to terminate both male and female jacks based on industry standards.
• Good customer service skills with ability to explain technical concepts to non-technical users.

Nice To Haves

• Degree or certification in IT related studies preferred.
• Military background highly desirable.

Responsibilities

• Prioritizing production-critical issues and escalating to appropriate technical staff.
• Report and validate incident and reported issues.
• Provide general application assistance.
• Install and maintain network cabling.
• Install and troubleshoot hardware, including PC, Wyse Terminals, Printers, and Scanners.
• Provide on-site and remote support to all staff.
• Provide problem solving assistance and resolution, including follow-up ensuring resolution of issue(s).
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees