IT Field Technician

Pansophic Learning•Parma, OH

3h•$20 - $25

About The Position

Pansophic Learning is a global school management organization committed to expanding access to high-quality education through exceptional schools, content, and technology. Our work centers on scalable, sustainable solutions that improve outcomes, lower costs, and increase access. Whether launching new schools or partnering with existing institutions, we provide the infrastructure, strategy, and support to deliver outstanding education at scale. At Pansophic, we believe that every student deserves a great school—and every great school deserves a strong partner. The Field Technician provides technical support to a large, varied user group. Responsible for student account creation, inventory control, and overseeing various technical projects.

Requirements

Associate Degree in Computer Science, programming or related field, or substantial experience with Windows based computers, software and networking.
Minimum 3 years of experience in a similar Technical Support role.
1 year experience within a school setting required.
Valid Ohio drivers license.
Work history demonstrating increasing levels of responsibility and leadership.
Strong interpersonal skills and ability to educate users as well as provide straight technical support.
Exceptional communication skills, with a focus on rapport-building, listening, and questioning skills.
Experience with installation, maintenance and support of a large fleet / user base.
Experience with a wide variety of hardware and software, as typically used in an education environment.
Ability to work effectively and cooperatively with staff, maintain the confidentiality of privileged information and follow oral and written instructions.
Must be highly organized and detail oriented.
Willingness and ability to adjust to changing conditions or priorities.
Ability to multi-task and handle frequent interruptions.
Ability to consistently follow protocol and instructions.
Ability to work effectively both independently, and with a team.
Ability to lift 50 lbs. and work in a physically demanding environment as needed.

Responsibilities

Serves as integral member of the technology team and support the values, mission and goals of ACCEL Schools.
Utilizes organizational skills to create student network accounts with precision.
Manages project resources during project implementation (people, equipment, purchased services, etc.)
Identifies, coordinates, and oversees projects with Educational Technology Supervisor, Technology Director and other Field Technicians.
Supports a collaborative working environment in which technology resources are available so that staff can perform efficiently and students can be successful learners.
Communicates effectively with administrative staff, school principals and teachers.
Installs, configures, maintains and troubleshoots all: computer hardware and software projectors, Smart Boards, scanners, printers, and various peripherals wired and wireless connections and devices.
Processes warranty information and repair work with associated documentation.
Responds to all inquiries promptly.
Implements established hardware and software maintenance procedures.
Maintains an effective understanding of Information Technology as it progresses over time and contributes ideas to develop new solutions.
Creates and maintains detailed records & notes relating to projects, hardware, procedures, etc.
Consistently uses official programs such as help desk ticketing, time tracking, etc.
Represents the organization professionally and treat everyone respectfully.
Adheres to the Staff Handbook and all ACCEL Schools Policies.
Performs other duties as assigned by the Technology Director, CFO and/or Executive Director.