IT Field Technician
About The Position
Responsible for delivering, setting up, configuring and troubleshooting end-user desktops & laptop computer hardware, software, printers and BYOD devices as needed. Provide day-to-day technical support to end-users via phone, remote access and desk-side support. End user helpdesk support to address all technical issues. Assists end-users with basic computing and telecommunication issues and questions. Ensure all problem tickets are closed within their established guidelines. Perform special projects and miscellaneous duties as requested and as time permits. Traveling to external sites
Requirements
- Experience using some type of Remote Desktop Support Tool
- Ability to manage time effectively and complete required projects on time
- Strong multi-tasking skills, attention to detail
- Associates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience
Nice To Haves
- Understanding of VPNs and Wi-Fi profiles
- Experience with Telecom/VOIP and MS windows image deployment
Responsibilities
- delivering, setting up, configuring and troubleshooting end-user desktops & laptop computer hardware, software, printers and BYOD devices
- Provide day-to-day technical support to end-users via phone, remote access and desk-side support
- End user helpdesk support to address all technical issues
- Assists end-users with basic computing and telecommunication issues and questions
- Ensure all problem tickets are closed within their established guidelines
- Perform special projects and miscellaneous duties as requested and as time permits
- Traveling to external sites
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
