IT Field Technician

Vinson Group•Lorain, OH

4d•$15 - $24•Onsite

About The Position

The IT Field Technician will act as the first-level responder for all technology issues (hardware, software, and network-related) by providing on-site support and repair. This position will be required to travel to schools as scheduled per day. We are looking for passionate, intelligent, independent individuals who want to be a part of the movement integrating education technology into the classroom. This person will resolve hardware and software issues by diagnosing problems, performing troubleshooting activities, and repairing as needed. Strong analytical and communicative skills will be necessary to document, track, and monitor the problem to facilitate timely ticket resolutions. A desirable candidate will have a comprehensive knowledge base in information technology and be able to interact with a varied client base. Sound interesting? Do you want to make a positive difference in the next generation of schools?

Requirements

Require 1 year of basic technical experience or education in IT
Minimum of 1 year of customer service experience.
Aptitude to troubleshoot and apply technical knowledge in unfamiliar situations.
Ability to comprehend and follow verbal/written instructions in English.
Ability to always present oneself in a professional manner.
High level of discretion and ability to follow confidentiality protocols.
Must have reliable transportation to travel to and from work sites.
Must maintain a safe driving record.
Must always carry valid vehicle insurance and a driver’s license.
Must clear a criminal background check

Nice To Haves

Associate degree in Computer Science, Information Technology, or equivalent experience.
Minimum of 1 year of technical support experience and A+ Certification.
Demonstrated experience in helpdesk, network documentation, and network maintenance.
Demonstrated experience repairing end-user equipment in a professional capacity.
Demonstrated experience diagnosing end-user networking issues.
Demonstrated experience performing technical work in a customer-facing role

Responsibilities

Provide technical support on software, web browsers, and other applications.
Troubleshoot hardware issues and replace broken parts in computers, projectors, printers, etc.
Install, configure, and upgrade computer hardware, peripherals, and software.
Set up new devices and install them in classrooms, offices, and labs.
Work with the network team on updates to the network or infrastructure as needed.
Assist school staff members with technology requests that come through the ticketing system.
Provide excellent customer service to clients.
Answer questions and teach staff members tips and tricks to accomplish their tasks.
Ability to explain complex IT issues to non-IT personnel in an easy-to-understand way.
Maintain a professional appearance and hygiene as per the Vinson Employee Handbook.
Respond to, follow up on, update, and close assigned tickets in a timely manner.
Update and close project tasks as they are completed.
Escalate and assist with technical issues and/or requests when necessary.
Balance workload and ticket assignments.
Ability to organize and efficiently manage multiple priorities with a keen sense of urgency.
Update client documentation when changes are discovered.
Maintain an up-to-date client inventory.
Ensure the privacy of confidential information including records and files.
Travel to and from client sites as needed, as assigned by the Team Lead/Manager.
Participate in team meetings and company updates.