IT Field Support Technician

Ford Office•Niles, OH

14h

About The Position

Join the largest independent full-line authorized provider of the industry’s top four manufacturers for copier, printer, and multi-function product (MFP) technology as an IT Field Support Technician. To be successful in this role, the candidate needs to have good technical knowledge, strong communication skills, and the ability to work independently and with a team. This position will provide technical support of hardware, software, and operating systems ensuring exceptional customer service in a professional business environment. This may also include other network connected devices, depending on the client’s service contract. You will diagnose mechanical or technical problems by applying the basic rules of troubleshooting to identify problems, investigate causes, recommend solutions to correct common failures, and develop checklists for typical problems.

Requirements

An associate degree or equivalent from a technical school or related work experience is required.
Minimum of 1-3 years working in a professional helpdesk environment.
A strong understanding of TCP/IP, DNS, SMTP, and other network protocols is preferred
A basic understanding of networks, PC computer support, troubleshooting hardware and software issues, or classroom experience.
Proficiency with business collaboration tools such as MS Office applications, Outlook, and client specific programs.
Aptitude for quick learning of technical and procedural topics, self-motivating/self-learning work approach, and the ability to work and set goals with little supervision, while maintaining a strong work ethic.
Requires the ability to perform multiple duties, be highly organized, work overtime when necessary, and be an excellent team player.
Must have a clean driving record to include a valid driver’s license and proof of insurability.

Nice To Haves

Applicants with CDIA+ or COMPTIA A+ certification is a plus.

Responsibilities

Set up new user accounts and profiles and handle any password issues.
Support the training and roll-out of new applications.
Experience fixing printers and scanners.
Ability to set up and work with smart boards.
Basic knowledge of working with a server and networking.
Chrome book repair.
Utilize google suite.
Answers basic questions about installation, operation, configuration, customization, and usage of network connected devices.
Rectify customer issues promptly.
Provide excellent communication when working with customer and team members.
Escalate complex problems when required.
Prioritize and manage many open cases at one time by maintaining files and records that are needed to track client issues entered into the ticketing database system.
Working on assigned projects on an as needed basis.