IT Facilitator

Pender & Coward•Virginia Beach, VA

12d•Onsite

About The Position

The Information Technology (IT) Facilitator will assist attorneys and staff to maximize the use of available technology to increase efficiency and streamline workflow. The Facilitator is expected to regularly interact with attorneys and staff, formally and informally, to identify and assess the manner in which technology is currently being used and how to increase efficiency through training and/or other methods. The Facilitator will also serve as a liaison between employees and third-party IT service providers.

Requirements

Thorough understanding of a good range of computer software including word processing, document management, contact management, databases and spreadsheets, and use of the internet.
Ability to patiently explain technical material to less technically proficient users.
Able to connect computers and peripherals.
Excellent verbal and written communication skills.
Organized with attention to detail.
Proficient in Microsoft Office Suite and related software.
Ability to work independently and as a member of the IT team.
Experience with NetDocuments software.
This is an onsite position.
Compensation commensurate with experience.
Minimum of two years of experience in IT training or professional development.
Must be able to lift to 15 pounds at times.
Must be willing to travel between all office locations.
Must be able to observe employees’ performance on the computer.

Nice To Haves

Law firm experience is a plus.

Responsibilities

Assesses the need for computer or software training in the organization. Training and development needs may include support for new hires, for employees in new roles or with new assignments, and for organization-wide training on new software, programs, or company-wide IT system changes or policies.
Develop training courses and materials to be used in workshops, groups, and one-on-one training sessions.
Assesses employees’ learning performance and identifies needs for additional, specialized, or adaptive instruction.
Maintains records of completed training in collaboration with the Human Resources (HR) Department.
Maintains current knowledge of IT system modifications, development of new software programs or services, and other pertinent changes that may drive training needs.
Integrate technology in all legal practice areas.
Implements best practices related to technology use in the firm.
Works with the leadership team to provide access to technology resources and services of the IT Facilitator at point of need.
Provides feedback to product and software development IT vendor when modifications could improve user-friendliness of the programs, applications, and processes for which training is provided.
Assist in the selection, acquisition, and set up of new technology.
Performs other related duties, including various non-instructional functions, as assigned.