IT Engineering Manager

The TJX Companies•Framingham, MA

1d•Onsite

About The Position

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. As an IT Engineering Manager within our Enterprise Desktop and Collaboration Services (EDCS) team, you will be responsible for achieving operational excellence through new feature and process development within our TJX collaboration systems. This role will be critical for the continuous improvement, feature development, and secure delivery of high business value collaboration tools at TJX. You will use your Microsoft 365 expertise to shape technical proposals, design and implement new solutions, and deliver large transformational programs. The IT Engineering Manager will lead the Engineering team, providing coaching, mentoring, technical expertise, and strategic guidance to support our global operations. We seek creative, customer-focused individuals with technical expertise and a mindset for continuous improvement. We rethink how software and infrastructure are delivered at cloud scale and work closely with other teams to improve key services.

Requirements

Broad and advanced knowledge of the Microsoft 365 platform with subject matter expertise in administration of Microsoft Exchange Online, SharePoint Online, Purview, Defender and Microsoft Teams
Strong Graph API and PowerShell experience automating administrative tasks and reporting
Experience leading governance implementation projects in Microsoft 365
Experience leading the delivery of Microsoft 365 solutions in a large global enterprise practicing Agile methodologies
Experience leading the design and architecture of Microsoft 365 solutions, ensuring they meet business requirements and align with industry best practice
History of creating and improving standard operating procedures and complex cross-functional work processes
Strong team player with a focus on customer experience that provides technical leadership and mentorship to the IT team, fostering a culture of continuous improvement and innovation.

Responsibilities

Lead engineering teams and projects to further secure the TJX Microsoft 365 Platform
Mentor, coach, and develop engineering mindset and systems thinking within the team.
Identify improvements to TJX Microsoft 365 environment based on experience and industry expertise.
Partner with other areas within IT to deliver overall improvements to TJX's operational processes and end-user experience.
Author architectural and operational handbooks for documentation and transferring operations from Engineering to Operational teams.
Provide guidance as needed to operational teams to support L3 incident management
Identify methods to monitor and improve service stability through the reduction of incidents and service disruptions.
Maintain expert knowledge in Microsoft 365 changes and industry news.
Lead design approaches for solving visible and complex business problems, provides input into design best practices, define standards for specific processes and / or components.
Mentor and coach engineering mindset within the team.
Responsible for ensuring adherence to all enterprise and security non-functional requirements and standards for the platforms we manage.
Special projects as assigned.