Manager, IT Engineering

Gilead Sciences • Foster City, CA

5d

About The Position

Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to pursuing scientific invention to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead has operations in more than 35 countries worldwide, with headquarters in Foster City, California. You will be part of a team that is helping millions of people live healthier, more fulfilling lives. We are a close community where every individual matters and everyone has a chance to enhance their skills through ongoing development. Inclusion is one of our core values, which means we are creating and fostering a work environment where our differences are valued, and everyone feels respected and empowered to bring their authentic selves to work.
Summary: This role sits within the global Gilead IT organization within the US Commercial Field Enablement IT team with the primary responsibility of supporting Sales Operations capabilities & systems for third party agreements, sales crediting, HCP appointment scheduling, rep inquiries, among others. This role reports to the US Commercial IT Field Enablement lead. This role will support and liaise with a broad set of business stakeholders across the US Commercial Operations team. The role will also engage across IT teams who manage/support systems within the Capability ecosystem, i.e., Veeva / Vault CRM, Veeva Align; integration touchpoints with tools such as Master Data Management platform and Commercial Analytics Hub as well as the broader IT team that enable the overall working experience for the business teams we support. This role would work closely with CRM, Events and HCP Account Management capability leads and the vendor MSP teams to manage and deliver required capabilities for sales operations.

Requirements

• Doctorate OR Master’s and 4+ years of relevant experience OR Bachelor’s and 6+ years of relevant experience OR

Nice To Haves

• 5+ experience in a similar role within the Biotech / Pharmaceutical industry with demonstrated applied technical and functional knowledge
• Strong understanding of Salesforce and Vault platforms
• High level of personal integrity consistent with Gilead’s core values (Excellence, Accountability, Teamwork, Integrity and Inclusion)
• Experience with enterprise platform / application assessments
• Experience working in a multi-vendor scenario; vendor management experience is a plus
• Strong communication skills to engage directly with business users, IT and vendor teams
• Understanding of Sales Operations capabilities and systems

Responsibilities

• Enhance and manage multiple Sales Operations applications
• Work with the MSP team to ensure applications continue to meet business needs
• Work with enterprise IT teams to ensure in-scope applications remain compliant with Gilead security, architecture, compliance and other requirements
• Works closely with the respective Product Owners for Veeva / Vault CRM, Events Management, Align and other field applications to ensure end user experience of field applications remains consistent and positive

Benefits

• This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package.
• Benefits include company-sponsored medical, dental, vision, and life insurance plans.
• For additional benefits information, visit: https://www.gilead.com/careers/compensation-benefits-and-wellbeing
• Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager