IT Engineer

Chorus Innovations•Long Beach, CA

10d•$95,000 - $110,000

About The Position

We are looking for an IT Engineer who brings curiosity, kindness, and a genuine desire to help others. Your work will directly support the people who power Chorus by ensuring the technology they rely on every day feels effortless and empowering. You will partner closely with teams across the company to solve problems, remove friction, and create a warm, supportive experience each time someone reaches out for help. You will report directly to our CISO and be fully embedded within the Information Security team, giving you strong opportunities for personal and professional growth as our company and capabilities continue to expand. Success in this role relies as much on your attitude as your technical skill. We value people who listen well, communicate clearly, stay calm under pressure, and take pride in helping colleagues succeed. If you want to contribute to a mission-driven company and make a meaningful impact on our staff, customers, and communities, we would love to meet you.

Requirements

3 to 5 years of experience in IT engineering, desktop support, or a similar technical role
Strong proficiency with macOS, including laptop setup, troubleshooting, and management through tools such as Apple Business Manager and Kandji
Experience supporting SSO and federated identity, with working knowledge of SAML and OIDC
Hands-on experience administering Google Workspace
Clear and patient communication skills, with the ability to explain technical concepts in an approachable way
Strong organizational skills with the ability to manage competing priorities and shift smoothly between tasks
A growth mindset and a genuine commitment to helping Chorus expand its impact on customers and the communities we serve

Responsibilities

Serve as primary point of contact for support of staff computers, applications, and Identity management
Take ownership of IT tickets and drive issues to resolution
Manage onboarding and offboarding processes including hardware setup, access management, and license allocation
Work closely with Information Security to maintain device compliance and assist in incident response activities
Observe, propose, and implement processes aimed at increasing efficiency and reducing friction to provide the best possible service
Create a friendly, respectful, and reliable support environment for all Chorus employees so that IT is seen as a trusted partner that is sought out