IT & E-Commerce Systems Administrator

Wilson Combat • Berryville, AR

6d

About The Position

We are seeking an experienced IT & E-Commerce Systems Administrator to manage our technology infrastructure and e-commerce platform operations. This role bridges traditional IT administration with modern e-commerce system management, requiring hands-on expertise in both domains. You will be the primary point of contact for day-to-day technical operations and serve as the liaison between internal teams and our external development partners.

Requirements

• 3-5 years of experience in IT administration, e-commerce operations, or similar technical role
• Working knowledge of Magento/Adobe Commerce platform administration
• Experience with ERP-to-e-commerce integrations (Celigo, middleware, or similar iPaaS platforms)
• Proficiency with Google Workspace and Microsoft 365 administration
• Familiarity with e-commerce marketing fundamentals (SEO, email marketing, conversion optimization)
• Strong troubleshooting skills and ability to diagnose technical issues across multiple systems
• Excellent communication skills for coordinating with vendors and internal stakeholders
• Ability to work independently and prioritize competing demands

Nice To Haves

• Experience with NetSuite ERP
• Background in manufacturing, firearms, or consumer products industry
• Familiarity with payment gateway administration (CyberSource or similar)
• Knowledge of PCI compliance requirements
• Experience managing relationships with external development agencies
• Basic understanding of PHP, JavaScript, or web technologies (not a developer role, but helpful for vendor communication)

Responsibilities

• Own and manage the Celigo integration between NetSuite ERP and Magento e-commerce platform (daily monitoring and troubleshooting required)
• Configure and maintain website back-end functions including shipping, payment processing, and order management
• Manage all website third-party extensions and ensure compatibility with platform updates
• Serve as primary technical liaison with Razoyo (our Magento development partner) for code maintenance, troubleshooting, and enhancements
• Administer Adobe/Magento account and platform configurations
• Monitor and address scam/counterfeit website takedowns to protect the Wilson Combat brand
• Manage Google Workspace (GSuite) administration across the organization
• Administer Microsoft 365 accounts for Wilson Combat and Lehigh Defense
• Oversee Dell hardware relationships and equipment procurement
• Manage Google Cloud billing and website infrastructure
• Provide escalation support for IT issues that cannot be resolved by remote managed services provider (DaZZee)
• Handle specialized IT functions requiring on-site presence or proprietary system knowledge
• Own technical vendor relationships and serve as primary contact for IT and e-commerce service providers
• Coordinate with web team members on technical requirements for content updates and site functionality
• Collaborate with Finance/Accounting on payment processing and integration issues

Benefits

• Competitive salary commensurate with experience
• Health, dental, and vision insurance
• 401(k) retirement plan
• PTO
• Employee discounts on Wilson Combat products and select partner brands
• Opportunity to work with an iconic American firearms brand

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed