IT Desktop Support - Temporary Assignment

Pixelogic Media Partners, LLC•Burbank, CA

1d•$30 - $30•Onsite

About The Position

We are seeking an IT Desktop Support temp to assist with increased volume of global Service Desk tickets and day-to-day support activities. This temp will help maintain service levels, reduce backlog, and provide timely support to users while enabling the broader team to stay focused on ongoing engineering initiatives.

Requirements

Bachelor’s degree in information technology, computer science, or a related field, or equivalent hands-on experience
Ability to commit to a full-time schedule for the duration of the six-month assignment
Ability to work onsite in Burbank, CA
Must be available to start in early April 2026
Strong working knowledge of Mac OS, iOS, and Windows operating systems
Experience with remote desktop technologies such as Teradici and RDP
Experience with ticketing systems, support tools, and documentation platforms
Proficiency in Microsoft Office
Proficiency in collaboration tools including Zoom, Google Chat, and Microsoft Teams
Ability to diagnose, repair, or replace hardware components such as drives, GPUs, and memory
Strong analytical problem-solving skills
Excellent communication skills and a customer service mindset
Ability to lift equipment weighing 50 pounds or more
Ability to install, configure, and maintain desktop, laptop, and mobile devices

Nice To Haves

Familiarity with Linux desktop environments

Responsibilities

Provide Help Desk and Service Center support by monitoring inbound technical support requests, calls, and tickets for all employees
Manage support issues from start to resolution, escalating only when necessary
Collaborate with other technology teams to determine effective solutions
Partner closely with IT teams to ensure consistent support methods and policies across sites
Support onboarding, provisioning, entitlements, and technical training for new hires
Install and maintain desktop hardware including workstations, displays, tablets, and peripherals
Support a wide range of software, both internally developed and third-party
Assist with multiple hardware and operating system environments including Mac, iOS, and Windows, along with associated software and accessories
Provide basic support for server infrastructure, network equipment, and A/V and media systems
Create and maintain documentation of processes and procedures using centralized knowledge bases such as Zendesk