IT Desktop Support Technician

TEKsystems•Portage, MI

1d•Onsite

About The Position

This opportunity is designed for individuals looking to advance their IT career, from those with minimal experience or an IT degree to seasoned IT support professionals. TEKsystems' client is seeking multiple qualified candidates to join their IT department's Desktop Support team. It offers a chance to enter a local enterprise company, grow IT support skills, and pursue career advancement within the organization.

Nice To Haves

Previous Helpdesk or Desktop Support or PC Technician experience is preferred
IT certifications are desirable for this role
CompTIA Certifications are desirable for this role

Responsibilities

To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
Swapping out laptops/desktops and deploying Windows 10/11
Re-imaging windows 11 onto machines from windows 10
To assist all our users with any logged IT related incident when called upon
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
To accurately record, update and document requests using the IT service desk system
To install and configure new IT equipment
To resolve incidents and upgrade different types of software and hardware
To resolve incidents with printers, copiers, and scanners
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner