IT Desktop Support (Contract)

CytomX Therapeutics•South San Francisco, CA

14h•Onsite

About The Position

CytomX Therapeutics, Inc. is committed to changing the treatment of cancer with our novel Probody® therapeutic platform. Our commitment to transforming lives with safer, more effective therapies is driven by our curiosity and passion for innovation and our belief that by acting with integrity in an honest, respectful, ethical manner, we have the power to change lives. Our workplace embodies collaboration, open communication, celebrating our successes, and holding each other to the highest possible standards. CytomX has a broad pipeline, which comprises seven therapeutic candidates across multiple treatment modalities including antibody-drug conjugates (“ADCs”), T-cell engaging bispecific antibodies (“TCBs”), and immune modulators such as cytokines and checkpoint inhibitors (“CPIs”). Learn more at www.cytomX.com . We are seeking an IT Desktop Support professional to provide comprehensive technical support to our employees, ensuring seamless operation of IT systems in a Microsoft Windows environment. This is a 100% onsite role , requiring hands-on troubleshooting, user support, and system administration. The ideal candidate is a jack-of-all-trades in IT, with strong problem-solving skills and a collaborative approach.

Requirements

Strong experience supporting Windows environments (Mac knowledge is a plus but not required).
Hands-on experience with Active Directory, Okta, Microsoft Windows 10 & 11, and Zoom.
Ability to quickly learn and navigate Zendesk for ticketing and reporting.
Basic hardware troubleshooting and repair experience (battery swaps, hard drive replacements, etc.).
Excellent problem-solving skills and ability to provide in-office solutions efficiently.
Strong collaborative approach and ability to work with all levels of the organization.
Must be local and able to work onsite 100% every day , sit for extended periods, stand and walk occasionally, reach with hands and arms.
Often requires lifting up to 20 pounds, may involve bending and reaching to retrieve items.
Demonstrates collaboration and teamwork .
Works well with others and understands that collaboration leads to better results.
Possesses strong communication skills.
Communicates clearly, concisely, and professionally.
Listens actively to build understanding.
Exhibits strong interpersonal skills and self-awareness .
Builds and cultivates strong and enduring relationships with others.
Acts with humility and understands own strengths and weaknesses.
Shows continuous improvement and a commitment to self-management and development .
Operates with a continuous improvement mindset and continuously seeks to expand own knowledge and capabilities.
Demonstrates a patient focus .
Puts the patient first in actions and decisions taken.

Nice To Haves

Previous experience in an IT Helpdesk or Desktop Support role.
Familiarity with Lenovo hardware and managing RMA processes.
Ability to develop and improve IT documentation and SLAs.

Responsibilities

Provide deskside and remote support for onsite and remote employees (~40 onsite out of 75 total).
Handle IT support tickets using Zendesk (prior experience is a plus but can be learned).
Run reports from Zendesk and manage the ticketing workflow.
Troubleshoot Microsoft Windows 10 & 11 issues, including software/application problems (e.g., Excel not closing).
Image and deploy Windows-based laptops for new users (no imaging software used).
Perform basic hardware replacements (e.g., swap batteries, hard drives ).
Manage RMA processes : coordinate repairs with Lenovo, initiate returns, and oversee service requests.
Support and manage user access via Active Directory and Okta .
Assist with Zoom troubleshooting and IT needs.
Onboard and offboard employees, ensuring proper access and IT setup.
Oversee and refine Service Level Agreements (SLAs) : document and develop new SLAs as needed.
Ensure office IT systems are operational and employees have the necessary support.