IT Desktop Support & Project Analyst

Virbac•Westlake, OH

About The Position

Experiencing together a unique human adventure Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a partnership based on trust between managers and employees are as many perspectives of motivation for our teams. We also offer them a work environment conducive to exploring new territories and balancing their professional and personal lives. Finally, fostering their engagement to animal health also means listening to them and helping them to acquire new skills, preparing them for the challenges of tomorrow and encouraging them to contribute to an ever more responsible approach to our business. Virbac Corp is seeking an experienced IT Support Specialist to provide technical support across our North America offices, warehouses, R&D environments, and remote Sales teams located throughout the US and Canada. This position requires strong hands-on troubleshooting skills, excellent customer service, and the ability to work with global teams on security, network, and infrastructure systems. Virbac Corp is seeking an experienced IT Support Specialist to provide technical support across our North America offices, warehouses, R&D environments, and remote Sales teams located throughout the US and Canada. This position requires strong hands-on troubleshooting skills, excellent customer service, and the ability to work with global teams on security, network, and infrastructure systems.

Requirements

4–8 years of hands-on IT support experience.
Familiarity with Google Workspace, AWS fundamentals, cloud technologies, AI tools (Gemini).
Exposure to SSO/MFA, Okta, antivirus/end-point security, Veeam, Nutanix, Nextiva.
Strong communication skills and ability to support remote teams.
Physical requirement due to necessary movement of equipment including server(s) components. This includes lifting/pushing/pulling up to 20 lbs, as well as working overhead on occasion.

Responsibilities

Provide Tier 1–3 support for desktops, laptops, mobile phones, tablets, printers, scanners, warehouse/R&D devices, and conference room AV systems.
Configure and troubleshoot Android/iOS mobile devices, MFA, VPN access, corporate email, and security compliance.
Support remote Sales representatives and field teams across the US and Canada.
Troubleshoot Windows OS, VPN, network connectivity, printing, software installs, and Google Workspace applications.
Manage and resolve tickets in EasyVista with detailed documentation.
Assist with IT purchasing for hardware, accessories, and software.
Image and deploy computers using KACE ; maintain asset lifecycle accuracy.
Liaise with Global HQ teams for HQ-controlled systems including network, identity, and security platforms.
Assist with backup/restore activities in Veeam and basic operations within Nutanix environments.
Follow GxP, CSV, ITIL, and FDA-aligned procedures in regulated areas.