IT Desktop Support Analyst | ITS Network | Full Time | Day Shift

UF Health • Jacksonville, FL

5h

About The Position

The PC Systems Specialist – Level 1 provides technical support and ensures the proper functionality of supported system(s) or application(s). This role requires a clear understanding of systems functionality and departmental processes as they relate to the supported applications, enabling efficient troubleshooting and user support.

Requirements

• High School Diploma or GED.
• 1–2 years of experience in an applicable technical field with working knowledge of PC hardware and software.
• Ability to communicate clearly and concisely.
• Excellent interpersonal skills.
• Strong understanding and hands-on experience with PCs.

Nice To Haves

• Associate degree in a relevant field.
• Technical certification(s) related to the field or production technologies.

Responsibilities

• Diagnose, troubleshoot, and resolve hardware, peripheral, and software application issues.
• Serve as an escalation for the PC Systems Specialist 1 positions.
• Utilize strong technical, organizational, and communication skills to provide effective support.
• Assist with projects as assigned.
• Work independently and collaboratively in a solution-oriented, customer-focused environment.
• Maintain a clear understanding of supported systems and applications to ensure effective problem resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED