IT Desktop Support Analyst

TreeHouse Foods • Northlake, TX

1d • $63,500 - $95,300 • Onsite

About The Position

We are seeking an IT Desktop Support Analyst to provide hands-on technology support at our Northlake, Texas coffee manufacturing facility. This role plays a critical part in ensuring reliable IT operations across the site by supporting end users, maintaining systems, and resolving technical issues quickly and effectively. In this role, you will work closely with plant operations and IT teams to support client devices, plant systems, and network infrastructure while delivering a high level of customer service. This is a fully onsite position supporting a fast-paced manufacturing environment.

Requirements

• Associate’s degree or higher in Information Technology or a related field
• Six or more years of experience supporting computer and network systems in a Microsoft environment
• Strong working knowledge of Microsoft Office and Windows operating systems
• Experience with Windows domain environments
• Strong troubleshooting, problem-solving, and communication skills
• A customer-focused mindset with the ability to support a diverse user bas

Responsibilities

• Providing day-to-day IT support for hardware, software, and network-related issues
• Troubleshooting and resolving technical issues to minimize downtime and maintain productivity
• Supporting plant systems, including working with external vendors when needed
• Managing site-level incidents and serving as an escalation point for complex issues
• Ensuring cybersecurity compliance through system updates, patching, and maintenance
• Configuring and deploying equipment for new hires and onboarding activities
• Maintaining accurate hardware inventory and managing equipment lifecycle
• Collaborating with IT and business partners to improve processes and system performance
• Documenting systems, processes, and resolutions to support ongoing operations

Benefits

• Competitive compensation and benefits program with no waiting period – you’re eligible from your first day!
• 401(k) program with 5% employer match and 100% vesting as soon as you enroll.
• Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave and 11 company holidays (including two floating holidays).
• Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform – DevelopU – with more than 10,000 free courses to support you along the way.
• An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals.
• Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.
• Access to our wellness and employee assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree