Senior Site IT Desktop Support Analyst

Eaton Corporation • Jonesville, SC

15h • Onsite

About The Position

Eaton’s IT team is currently seeking a Senior Site IT Desktop Support Analyst to join team. This position will be based at our Jonesville, SC facility.
The primary function of this position is to provide site support and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton’s users (local and remote). Day to day IT ownership for site(s), site health & site customer experience, ensuring fast and quality restoration of site IT service interruptions. Leads regional improvement initiatives.

Requirements

• High school diploma or Associates degree.
• Minimum 5 years of Information Technology (IT) experience.
• Intermediate knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook.
• Intermediate knowledge of Hardware - Online PCs, PC Peripherals, PC non-networked, OT Systems (I4.0), Hand Scanners, MFD Printers, Label Printers, plotters, switches, wireless access points, UPS, and Mobile Phones etc.
• Intermediate knowledge of other IT infrastructure – network, servers, storage, phone systems.
• Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.”
• This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations. (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
• Legally authorized to work in the U.S. without company sponsorship now or in the future.
• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Jonesville, SC will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Nice To Haves

• Bachelor's degree in IT from an accredited institution.
• Intermediate knowledge of MS Windows Operating Systems.
• Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology.
• IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management.
• Excellent customer service and communication skills.
• Ability to relate well to people at all levels of the organization.
• Self Motivated.
• Team player .
• Problem Solving-Technical Agility .
• Ability to Work Under Pressure.

Responsibilities

• Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users.
• Hardware support includes online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.
• Assist with support of site-based IT systems.
• Participate in trouble-shooting and resolution of larger IT issues.
• Local hands and partnership with site, feet on the ground support to other IT teams with technology.
• Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements.
• Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
• Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.
• Responsible for efforts related to root cause analysis and problem management as needed.
• Provide input on IT process to support the Manufacturing equipment.
• Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA, Gemba)
• Participate in the Inventory, Risk Assessment & Profit Planning Process. Influence budgeting, forecasting, and spending for IT infrastructure.
• Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis.
• Participate in internal audits related to IT processes, procedures, software, and systems.
• Adhere to and be an advocate of company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.
• Lead IT peers and influence customers to drive IT standards. Advocate, influence, and assure compliance to IT standards and policies.
• Share information about best practices with end users to increase user satisfaction and productivity.
• Ability to lead a technical team with minimal supervision.

Benefits

• Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree