IT Desktop Services Intern

Western National Group & Umialik Insurance • Edina, MN

138d • $20

About The Position

Western National Mutual Insurance Company is seeking to expand its IT team by adding a Desktop Services Intern. Our company growth, combined with our focus on innovation, transformation, and investments in the customer experience are key drivers supporting the expansion of our team. The Desktop Services Intern will provide support to a variety of projects and initiatives, while playing a key role in our day-to-day operations.

Western National provides a robust internship program designed for individuals aiming to acquire valuable experience in the insurance industry. This program not only offers practical, hands-on opportunities and project work in partnership with our desktop services team; but interns will also have the opportunity to enhance their existing skill sets through a range of professional development activities, cultivate relationships with employees and fellow interns, and participate in impactful volunteer initiatives within the community.

As a Desktop Services Intern in our Internship Program, you will be a key member of our Desktop Services Team. Possible takes that you will assist with include:
Provides first point of contact for calls and walk-up incidents and service requests.
Documents, addresses, and resolves basic incidents and requests.
Logs all incidents and requests and engages other service desk resources to resolve incidents.
Creates a positive customer support experience and builds strong relationships with internal customers.
Communicates promptly on progress and handles customers with a consummately professional attitude.
Performs special projects and other duties as assigned.

Requirements

• Excellent time management and the ability to complete projects and assignments to meet deadlines.
• Good communication skills.
• Ability to listen and ask pertinent questions to gain understanding.
• Proficient use of various core systems, office and computer equipment and software packages.
• Two years of college preferred.
• Demonstrated ability to pay attention to details.
• Ability to follow process.

Responsibilities

• Provides first point of contact for calls and walk-up incidents and service requests.
• Documents, addresses, and resolves basic incidents and requests.
• Logs all incidents and requests and engages other service desk resources to resolve incidents.
• Creates a positive customer support experience and builds strong relationships with internal customers.
• Communicates promptly on progress and handles customers with a consummately professional attitude.
• Performs special projects and other duties as assigned.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees