IT Desktop Support
About The Position
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from staff. Trains and orients staff on use of hardware and software. Recommends and / or performs upgrades on systems to ensure longevity. Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable. Assesses functional needs to determine specifications for purchases. Tests alternative pathways until you resolve an issue. Directs unresolved issues to the next level of support personnel. Follows up with clients to ensure their systems are functional. Updates tickets and continuously coordinate necessary work.
Requirements
- Strong problem solving and communication skills
- Self-driven and highly motivated
- Ability to work in a team environment
- Excellent oral and written communication skills
- Excellent attention to detail
- Comprehensive understanding of endpoint operating systems, including Windows
- Willingness to work flexible hours – shift work required including weekend shift hours
- Must have high-energy work ethic and be available to work non-standard hours during peak season times
- 3+ years of help desk or desktop support or similar IT experience
- Experience with Tier II phone support
- High expertise with troubleshooting Windows, Operating Systems Hardware: Laptops, Desktops, iPhone
Responsibilities
- Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software
- Works with Help Desk and Network Operations staff to resolve problems received from staff
- Trains and orients staff on use of hardware and software
- Recommends and performs upgrades on systems
- Assists in maintaining LAN/WAN records and telephone systems cable
- Assesses functional needs to determine specifications for purchases
- Tests alternative pathways until you resolve an issue
- Directs unresolved issues to the next level of support personnel
- Follows up with clients to ensure their systems are functional
- Updates tickets and continuously coordinate necessary work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
