IT Desktop and Network Technician

Prudential Overall Supply•Irvine, CA

1d•Onsite

About The Position

Prudential Overall Supply is seeking a hands-on IT Desktop & Network Technician to provide on-site and remote technical support across multiple facilities. This role is responsible for diagnosing and resolving hardware, software, and network issues while ensuring a high level of service for internal users. The ideal candidate is a strong troubleshooter who thrives in a fast-paced environment, can prioritize multiple tasks, and enjoys supporting users both remotely and in person.

Requirements

Minimum 2+ years of hands-on IT support experience.
CompTIA A+ certification or equivalent technical certification preferred.
Strong knowledge of desktop hardware, networking fundamentals, and application support.
Experience supporting Windows environments and Microsoft 365.
Ability to troubleshoot both familiar and unfamiliar technologies using documentation and vendor resources.
Strong analytical and problem-solving skills with high attention to detail.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Excellent customer service and communication skills.
Self-motivated with the ability to work independently and manage priorities.
Valid driver’s license and ability to travel to company facilities as needed.

Nice To Haves

Experience with Remote Monitoring & Management (RMM) tools (NinjaOne, ManageEngine, or similar)
Experience with VoIP platforms (RingCentral, 8x8, or similar)
Experience with Microsoft 365
Experience with Helpdesk / ticketing systems (ServiceDesk, Jira, or similar)
Experience with Inventory and asset management tools
Experience with Mobile Device Management (MDM) platforms such as Mass360
Experience with Active Directory

Responsibilities

Provide desk-side and remote technical support for multiple company locations within driving distance in California.
Travel to facilities as needed to support system setup, troubleshooting, and equipment deployment.
Diagnose and resolve hardware, software, network, and connectivity issues.
Provide first-level helpdesk support via phone, remote tools, email, and in-person assistance.
Install, configure, and maintain computers, laptops, printers, and peripheral equipment.
Manage and support Windows 10, Windows 11, Microsoft 365, and Active Directory environments.
Maintain and troubleshoot mobile devices through Mobile Device Management (MDM) platforms such as Mass360.
Log, track, and document helpdesk requests and resolutions within the ticketing system.
Follow standard helpdesk procedures and escalate complex issues to appropriate technical resources.
Research technical issues using internal resources, vendor documentation, and knowledge bases.
Manage procurement, deployment, and inventory of end-user hardware including laptops, workstations, and peripherals.
Track equipment lifecycle and ensure proper documentation of assets.
Stay current on system updates, technology changes, and best practices.
Provide equipment delivery and front-line technical support to remote offices when necessary.
Lift and transport equipment up to 40 lbs when installing or deploying hardware.