IT Deskside Services (P9 / IB4)
About The Position
IT Deskside Services PURPOSE AND SCOPE The purpose of this document is to determine the job of HelpDesk GENERAL Deskside Services Tech Responsibilities RESPONSIBILITIES Resolve End Users Issue & request with a positive & helpful attitude Install & configure Fii approved Software Identify, resolve or escalate software & hardware issues to the proper Team(s) Image & Deploy Laptops & Desktops Instruct New Hires how to back up their Data to OneDrive & how to contact the Help Desk with issues & requests Manage & support mobile phones on Verizon MDM Work in Active Directory to Create & Manage user login accounts Maintain Team Inventory, Software & procedural Databases, Create & Modify SOPs, How to & Procedural Documentation Update Software library. Support & Maintain Conference room Conferencing equipment Research & answer other Fii Departments Technical questions Perform Inventories & Audits Aid OT production IT support team when needed Provide Support to Corp. Events Act as go between for Google-Partner accounts Help Maintain Printers by changing Tonners & Ink, Call in for repair REQUIREMENT Bachelor's degree in computer science or equivalent experience Strong Customer support skills
Requirements
- Bachelor's degree in computer science or equivalent experience
- Strong Customer support skills
Responsibilities
- Resolve End Users Issue & request with a positive & helpful attitude
- Install & configure Fii approved Software
- Identify, resolve or escalate software & hardware issues to the proper Team(s)
- Image & Deploy Laptops & Desktops
- Instruct New Hires how to back up their Data to OneDrive & how to contact the Help Desk with issues & requests
- Manage & support mobile phones on Verizon MDM
- Work in Active Directory to Create & Manage user login accounts
- Maintain Team Inventory, Software & procedural Databases, Create & Modify SOPs, How to & Procedural Documentation
- Update Software library.
- Support & Maintain Conference room Conferencing equipment
- Research & answer other Fii Departments Technical questions
- Perform Inventories & Audits
- Aid OT production IT support team when needed
- Provide Support to Corp. Events
- Act as go between for Google-Partner accounts
- Help Maintain Printers by changing Tonners & Ink, Call in for repair
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
