IT Deployment Technician - Full Time

VitalCaring Group•Dallas, TX

23h

About The Position

The purpose of the IT Deployment Technician is to provide equipment for employees based on their positions that is set up and ready to utilize in the field or office. The goal of the person is to deliver quality products with appropriate technical support to all locations with the ability to solve advanced problems while exhibiting excellent customer service. Provide and maintain exceptional quality in all services supporting internal customers, external partners and assist to resolve all complex issues for a broad range of end-users. Join VitalCaring as an IT Support Specialist - Help Desk, Dallas TX Come Home to VitalCaring where we have a heart for home health care! If you are searching for a new home for your career, come home to VitalCaring! Who Is VitalCaring VitalCaring was established in 2021 and is already one of the nation’s leading home health and hospice providers with over 65 locations across the southeastern and southwestern U.S. VitalCaring’s senior executive team, led by industry veteran, April Anthony, has decades of experience building outstanding home health care companies that have distinctive cultures and deliver exceptional quality. In this time of industry transition, come home to VitalCaring, an organization that knows the true value and impact that home care makes in the lives of our team members and the patients and families we serve. What Makes Us Special At VitalCaring our mission is to transform lives and foster hope through genuine caring. We accomplish this goal by assembling a team of like-minded individuals who are truly called to home health care and wake up each day committed to making a difference. As an organization, our promise is to fully support and empower our team members by providing them with all the tools and resources they need to be their very best at work and at home. For us, home-based care is so much more than business, it is our passion and that is why we are looking for someone to join our IT Help Desk, who will bring their passion to work with them each and every day. How You Will Make a Difference The purpose of the IT Deployment Technician is to provide equipment for employees based on their positions that is set up and ready to utilize in the field or office. The goal of the person is to deliver quality products with appropriate technical support to all locations with the ability to solve advanced problems while exhibiting excellent customer service. Provide and maintain exceptional quality in all services supporting internal customers, external partners and assist to resolve all complex issues for a broad range of end-users.

Requirements

Requires a pleasant and cheerful demeanor, displays an attitude of helpfulness and cooperation, and the ability to encourage, mentor, and support fellow workers on a daily basis and while encountering stressful situations. Will be required to effectively and efficiently carry out the duties of this position.
High school diploma or equivalent required. Associate degree and or equivalent experience required.
Minimum of one year successful experience supporting networked data systems in a business environment.
Must have a customer service-oriented attitude; be able to stay on task without supervision, and attention to detail.
Requires ability to react effectively in an emergency situation in order to direct care of clients or staff.
Work deals mostly with areas such as preparing and reading data and figures, records, reports, visual inspection involving small details. Although important, depth perception and field of vision (peripheral) are not as critical as the ability to distinguish small details and markings very near to the observer.
Requires ability to speak, read and write English.
Excellent computer software and hardware technical skills required.

Responsibilities

Serve as the first point of contact for new hire tickets, starting the workflow process.
Generate email addresses for employees that need an email account and passwords. Communicating to other departments this info.
Replace laptops and tablets as requested from employee, branch managers, or support technicians.
Provide equipment to contract company employees determined by Vital matrix.
Perform troubleshooting through diagnostic techniques and pertinent questions to determine the best solution based on results.
Maintain deployment inventory and report to the appropriate person when supplies need to be ordered.
Record all laptops, tablets and desktops in inventory control system with Vital inventory tags. Update inventory records as needed.
Inform IT of installment issues and concerns on the process of setting up equipment.
Streamline processes as needed.
Direct unresolved issues to the next level of support, including vendors and contractors.
Maintain appropriate documentation of all reported issues via Service Management system.
Support PCs, laptops, and tablets and all IT equipment.
Provides timely response to users requesting various hardware.
Performs preventative maintenance routines on systems, applications and users regularly or as directed.
Accurately install, configure, maintain, upgrade, and troubleshoot hardware/software components.
Maintains accurate inventory of all information systems equipment. This includes hardware used by agency.
Assist Software Support Team as necessary.
Complete accurate and timely documentation.
Use the shipping portals in sending out equipment to the correct branch or location as it states in the new hire/ replacement ticket.
Perform other duties and tasks as requested by supervisor.
Process returned equipment determining if the equipment is reusable or if equipment should be disposed of.
Follow up on the return of IT equipment from replacements and termed employees.
Process term tickets by terminating employee access as needed.