IT Delivery Management Director

Holmes Murphy Insurance • West Des Moines, IA

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About The Position

We are looking to add an IT Delivery Management Director to join our Information Technology team in West Des Moines, Iowa. Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes! Essential Responsibilities: Basic Function: The primary purpose of this position is to lead and oversee the successful end-to-end technology implementation of brokerage services projects and solutions. This role partners closely with the Brokerage Services IT Business Partner and other product owners to ensure business objectives are translated into actionable technical requirements and collaborates with the Chief Technology Architect on solution design and coordination of resources across multiple technology teams. The IT Delivery Management Director is accountable for delivering high-quality, secure, and compliant technology solutions that meet business needs and drive operational efficiency. Additionally, this position directly leads a team focused on data movement, transformation, and integrations, while also working with other technology teams to ensure seamless execution. Essential Responsibilities: Technology Delivery Leadership: Own the technology delivery lifecycle for brokerage services projects, from technical specifications through implementation. Business Alignment: Partner with the Brokerage Services IT Business Partner and Product Owners to ensure clarity and alignment between business needs and technical solutions. Technical Scope & Design: Translate business requirements into technical specifications; collaborate with the Chief Technology Architect to validate solution design. Management Responsibilities Lead and motivate team by: Ensure right talent is in the right role for the success of the organization, which may include hiring and terminating employees. Coach and counsel team members on areas such as workflow, process and procedure, customer service and client consulting. Prepare and conduct performance feedback that defines future goals and objectives and hold employees accountable. Foster a high-performance culture by supporting career development and advancement for team members. Responsible for timesheet management, including responding to PTO/RTO requests and approving timesheets. Participate in compensation decisions for team members, as applicable. Facilitate regularly scheduled meetings to foster teamwork. Attend team and enterprise meetings, as well as leadership training opportunities offered internally and externally. Coordinate initial and ongoing training with Growth & Development and team members on established processes and procedures. Support and maintain standardized processes to ensure efficient and effective quality service according to established quality guidelines. Provide backup assistance for team members, as necessary. Additional Responsibilities: Cross-Team Coordination: Work closely with the Salesforce team and other technology groups to ensure seamless integration and delivery. Resource Planning: Assign tasks, manage workloads, and ensure timely execution of deliverables. Quality & Compliance: Ensure solutions meet security, compliance, and performance standards. Stakeholder Communication: Provide regular updates on progress, risks, and dependencies to leadership and stakeholders. Perform special projects and other duties as requested. Knowledge, Skills, and Abilities: A strong understanding of data engineering, integrations, and enterprise systems. Proven ability to lead technical teams and manage cross-functional projects. Excellent communication, leadership, and problem-solving skills. Ability to understand business analysis concepts. Understanding of techniques used in requirements elicitation, project scoping, requirements analysis, and planning and analysis activities. Basic understanding of Project Management and SDLC processes Ability to be available for work on a daily basis and extended hours as necessary. Ability and willingness to consistently participate in internal and external educational opportunities to enhance knowledge of current insurance topics or relevant system improvements. Ability and willingness to pursue relevant designations and/or continuing education, as appropriate. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to exert up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull objects. Must be knowledgeable of and comply with HMA's Client Privacy Policy, HIPAA regulations and E&O procedures and policies. Competencies: In addition to the responsibilities, knowledge, skills, and abilities outlined in this job description, the Company also assesses and develops employees based on core and technical competencies through a performance management process. Competencies applicable to this role include: Core Competencies Trust: Build trust through honest and caring actions and consistently do the right thing. Communication: Seek understanding to convey messages and information to others in a caring and constructive manner. Client Focus: Establish meaningful relationships with clients (internal and external) by supporting their unique potential and delivering an impactful experience. Teamwork: Contributes to the success of the organization by effectively influencing others and uplifting their experiences and unique strengths. Technical Competencies Business & Technology Knowledge: Understands business needs, makes informed decisions, and effectively delivers technology solutions, including related processes and procedures. Analytical Skills: Ability to identify an opportunity and / or root cause, apply logical reasoning to analyze the facts, and develop and execute and effective outcome. Qualifications: Education: College degree in Computer Science, Information Systems, or related field preferred. Certified in Business Analyst professional (CBAP) or Professional in Business Analysis (PBI) is a plus. Experience: 7+ years of experience in technology project delivery or technical program management. Experience working with Salesforce and other enterprise platforms preferred. Here’s a little bit about us: In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members. Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as: Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey! Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow. 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for. Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first. Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you. DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish! Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing. Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?! Holmes Murphy & Associates is an Equal Opportunity Employer. There’s No Place Like Holmes! You'll love what you do and who you do it with when you join Holmes Murphy! Not only can you create connections, experience the energy, and seize the opportunities we have, but you can also: Grow Your Career – An abundance of opportunity awaits! Our independence gives our growing and dynamic organization the freedom to create an environment where talent mobility thrives — whether that means career progression, expanding your skill set, or transferring to another Holmes Murphy office. Learn... On Us – We believe in building the best experts in the industry, supported through a variety of benefits like continuing education and tuition reimbursement. Share in Our Success – Our privately held structure allows us to share our collective success in ways that matter. One of the many ways is through our 401(k)-profit share, which is distributed to all employees regardless of their own contributions! Take Time to Recharge – We offer generous time off, including a Health Matters Day, Celebrate Day (for your birthday!), Diversity Day, Volunteer Time Off, and paid parental leave. And yes, we encourage you to take time away!

Requirements

• A strong understanding of data engineering, integrations, and enterprise systems.
• Proven ability to lead technical teams and manage cross-functional projects.
• Excellent communication, leadership, and problem-solving skills.
• Ability to understand business analysis concepts.
• Understanding of techniques used in requirements elicitation, project scoping, requirements analysis, and planning and analysis activities.
• Basic understanding of Project Management and SDLC processes
• Ability to be available for work on a daily basis and extended hours as necessary.
• Ability and willingness to consistently participate in internal and external educational opportunities to enhance knowledge of current insurance topics or relevant system improvements.
• Ability and willingness to pursue relevant designations and/or continuing education, as appropriate.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to exert up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull objects.
• Must be knowledgeable of and comply with HMA's Client Privacy Policy, HIPAA regulations and E&O procedures and policies.
• 7+ years of experience in technology project delivery or technical program management.

Nice To Haves

• College degree in Computer Science, Information Systems, or related field preferred.
• Certified in Business Analyst professional (CBAP) or Professional in Business Analysis (PBI) is a plus.
• Experience working with Salesforce and other enterprise platforms preferred.

Responsibilities

• Own the technology delivery lifecycle for brokerage services projects, from technical specifications through implementation.
• Partner with the Brokerage Services IT Business Partner and Product Owners to ensure clarity and alignment between business needs and technical solutions.
• Translate business requirements into technical specifications; collaborate with the Chief Technology Architect to validate solution design.
• Ensure right talent is in the right role for the success of the organization, which may include hiring and terminating employees.
• Coach and counsel team members on areas such as workflow, process and procedure, customer service and client consulting.
• Prepare and conduct performance feedback that defines future goals and objectives and hold employees accountable.
• Foster a high-performance culture by supporting career development and advancement for team members.
• Responsible for timesheet management, including responding to PTO/RTO requests and approving timesheets.
• Participate in compensation decisions for team members, as applicable.
• Facilitate regularly scheduled meetings to foster teamwork.
• Attend team and enterprise meetings, as well as leadership training opportunities offered internally and externally.
• Coordinate initial and ongoing training with Growth & Development and team members on established processes and procedures.
• Support and maintain standardized processes to ensure efficient and effective quality service according to established quality guidelines.
• Provide backup assistance for team members, as necessary.
• Work closely with the Salesforce team and other technology groups to ensure seamless integration and delivery.
• Assign tasks, manage workloads, and ensure timely execution of deliverables.
• Ensure solutions meet security, compliance, and performance standards.
• Provide regular updates on progress, risks, and dependencies to leadership and stakeholders.
• Perform special projects and other duties as requested.

Benefits

• Paid Parental Leave and supportive New Parent Benefits
• Company paid continuing Education & Tuition Reimbursement
• 401k Profit Sharing
• Generous time off practices in addition to paid holidays
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you
• DE&I programs
• Consistent merit increase and promotion opportunities
• Discretionary bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees