Director, IT Product Management

Humana•New York, NY

1d•Hybrid

About The Position

Become a part of our caring community and help us put health first The Director, Data Engineering Designs, builds, and maintains data processing architectures and solutions enabling the efficient conversion of structured and unstructured data to insights at enterprise scale. The Director, Data Engineering requires an in-depth understanding of how organization capabilities interrelate across the function or segment. We are seeking an experienced Senior Director to lead product and service design for applied AI solutions, accelerating innovation and product development for our AI platform teams. This role combines strategic product thinking with hands-on design expertise to create intuitive, scalable AI products and frameworks that deliver exceptional user experiences. The ideal candidate will have a proven track record of designing enterprise AI products, driving rapid ideation and prototyping, and establishing design systems and frameworks that enable teams to build faster and more effectively. Use your skills to make an impact

Requirements

Experience 15+ years in product design, service design, UX/UI design, or product management roles
Demonstrated experience designing AI/ML products and platforms in enterprise environments
Proven track record of creating successful digital products from concept to launch
Hands-on experience building design systems, frameworks, and reusable components
Strong background in both consumer-facing and enterprise B2B product design
Experience designing conversational AI interfaces, GenAI applications, or intelligent automation tools
Success leading design for complex, data-driven applications and analytics platforms
Design & Product Skills Expert-level proficiency with design tools (Figma, Sketch, Adobe Creative Suite, Miro, FigJam)
Deep expertise in user experience (UX) design, user interface (UI) design, and interaction design
Strong understanding of visual design principles, typography, color theory, and layout
Experience with design thinking, human-centered design, and service design methodologies
Proficiency in prototyping tools and techniques (high-fidelity mockups, interactive prototypes, animations)
Knowledge of front-end technologies (HTML, CSS, JavaScript/React) to collaborate effectively with engineers
Understanding of accessibility standards (WCAG) and inclusive design practices
Experience with data visualization and designing for complex data sets and analytics
AI & Technical Knowledge Deep understanding of AI/ML concepts and their implications for product design
Hands-on experience with GenAI platforms (ChatGPT, Claude, Gemini) and understanding of prompt engineering
Knowledge of RAG architectures, vector databases, and retrieval systems for AI applications
Understanding of conversational AI design patterns and natural language interfaces
Knowledge of responsible AI principles, bias mitigation, and ethical AI design
Understanding of API design and integration patterns for AI services
Experience designing for uncertainty, model confidence, and AI explainability
Research & Strategy Capabilities Strong user research skills including interviews, surveys, usability testing, and ethnographic studies
Experience with quantitative and qualitative research methodologies
Product strategy development including roadmap planning, feature prioritization, and backlog management
Ability to synthesize complex information and translate insights into actionable product requirements
Experience with agile methodologies and iterative design processes
Ability to build business cases and ROI models for product investments
Leadership & Communication Strategic thinking with ability to balance innovation with practical execution
Exceptional storytelling and presentation skills for communicating design vision to diverse audiences
Strong collaboration skills with ability to influence across organizational boundaries
Experience building and leading high-performing design teams
Ability to give and receive constructive design feedback and foster a culture of continuous improvement
Change leadership skills and ability to drive organizational design maturity
Understanding of industry trends, emerging technologies, and best practices in AI product design

Responsibilities

Product Strategy & Vision Define and execute product vision and strategy for applied AI solutions across internal platforms and customer-facing products
Translate business objectives and user needs into compelling product roadmaps and design strategies
Establish product principles, design philosophies, and user experience standards for AI products
Conduct market research, competitive analysis, and user research to inform product direction
Define product success metrics, KPIs, and measurement frameworks to track user adoption and satisfaction
Drive product positioning, value propositions, and go-to-market strategies for AI solutions
Design & Innovation Leadership Lead end-to-end product design for complex AI applications including GenAI interfaces, conversational AI, and intelligent automation
Facilitate rapid ideation sessions, design sprints, and workshops to accelerate product development
Create high-fidelity prototypes, wireframes, and interactive mockups to communicate product vision
Design intuitive user interfaces and experiences for AI-powered tools, dashboards, and applications
Establish and maintain design systems, component libraries, and UI/UX patterns for AI products
Apply human-centered design principles and design thinking methodologies to solve complex problems
Drive innovation through experimentation, A/B testing, and iterative design approaches
Framework & System Design Develop reusable product frameworks and design patterns that accelerate platform team productivity
Create comprehensive design systems with guidelines, templates, and best practices for AI product development
Build product playbooks and frameworks for common AI use cases (RAG systems, chatbots, analytics tools)
Establish service design frameworks for end-to-end AI solution delivery
Define information architecture standards and data visualization principles for AI applications
Create interaction design patterns optimized for AI/ML experiences (prompt interfaces, model outputs, confidence displays)
Develop accessibility standards and inclusive design guidelines for AI products
User Research & Insights Lead user research initiatives to understand needs, behaviors, and pain points for AI product users
Conduct usability testing, user interviews, and feedback sessions to validate product designs
Create user personas, journey maps, and service blueprints for AI solutions
Analyze user behavior data and product analytics to drive design improvements
Synthesize research findings into actionable insights and design recommendations
Establish continuous feedback loops between users, product teams, and platform teams

Benefits

Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

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