Client Technologies Technician – Entry - CTTECH 26-00577

NavitasPartners•Columbia, SC

13d•$30 - $35•Onsite

About The Position

A organization is seeking an IT Customer Support Specialist III to support desktop and endpoint operations. Under general supervision, this role provides hands-on technical assistance for desktops, laptops, tablets, printers, scanners, monitors, and associated software and network connectivity. The position requires strong experience with endpoint deployment, Microsoft Endpoint Configuration Manager (MECM), and user support in an enterprise environment.

Requirements

4+ years of experience in desktop and networked systems support
4+ years of experience in computer deployment, operation, and repair
4+ years of experience in hardware and software installation
4+ years of hands-on experience with Microsoft Endpoint Configuration Manager (MECM)
Strong troubleshooting and customer service skills
High School Diploma or equivalent
Ability to exert up to 50 lbs occasionally
Ability to exert up to 20 lbs frequently

Nice To Haves

Experience with a Help Desk ticketing system
Experience working within enterprise network environments
Familiarity with Active Directory and/or Microsoft Intune
Associate’s or Bachelor’s degree in a related field
Relevant education may substitute for required work experience

Responsibilities

Build and deploy desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM)
Verify successful installation by ensuring: BitLocker encryption keys are stored in Active Directory and Intune MECM client is installed and operational Devices remain connected to the network for at least 2.5 hours post-build
Confirm all required software listed on build documentation is installed
Document all assigned IT assets (devices, monitors, printers, scanners, docking stations, etc.) in the asset management system per procedure
Diagnose and resolve endpoint hardware and software issues reported by users
Record all work in the Help Desk ticketing system
Perform routine maintenance and minor repairs or coordinate vendor repair services
Assist with proper removal, disposal, and salvage of obsolete equipment following established procedures
Perform additional IT support duties as assigned
Ensure commission backup tablets are connected to the network for scheduled patching: Powered on and connected via patch cable on the second Friday of each month Remain connected until 12:00 PM the following Wednesday Log in using a local account prior to shutdown
Ensure iPads are powered on and connected for the same patching duration (login not required)