Customer Support Technician – Entry Level - 26-00803

NavitasPartners•Orlando, FL

8d•Onsite

About The Position

We are seeking an Entry-Level Customer Support Technician to provide desktop, hardware, software, and end-user support in a professional IT environment. This role involves hands-on technical support, ticket resolution, and on-site assistance, including limited travel to nearby locations.

Requirements

One of the following is required:
High School Diploma or equivalent plus 1 year of experience in workstation hardware installation, maintenance, and technical support
1 year of experience providing customer service and technical support using Microsoft Office 365 and Windows 10 or higher
Technical certifications (e.g., CompTIA A+ , Network+ ) may substitute for up to 6 months of experience
Associate Degree from an accredited institution with at least 25% coursework in IT-related subjects
Minimum 1 year of experience supporting workstation hardware, software, or end users
Strong interest and focus on desktop and end-user support
Ability to troubleshoot and perform minor repairs using established procedures
Knowledge of software installation, configuration, and updates
Ability to document technical solutions clearly and accurately
Willingness to travel to remote sites for support and deployment
Initiative: Able to work independently, manage workload, and meet deadlines
Communication: Clear verbal and written communication across technical and non-technical audiences
Customer Service: Professional and responsive approach to resolving user issues
Decision Making: Applies critical thinking and sound judgment
Flexibility: Adapts to changing priorities, processes, and environments
Interpersonal Skills: Courteous, professional, and collaborative
Leadership: Encourages teamwork and contributes positively to group goals
Problem Solving: Identifies issues, evaluates solutions, and recommends appropriate actions
Teamwork: Works effectively as part of a team
Quality Assurance: Understands and applies quality standards and best practices
Ability to lift up to 50 lbs
Ability to climb ladders, squat, stoop, crawl, bend, push, and work in various weather conditions

Nice To Haves

Knowledge, Skills & Abilities (KSAs)

Responsibilities

Provide computer and end-user support, including installation, configuration, upgrades, patches, and advanced troubleshooting
Monitor and resolve assigned service desk tickets; document work performed and resolutions
Install, configure, and troubleshoot hardware, software, and peripheral devices
Support audio-visual and video conferencing equipment setup and troubleshooting
Perform basic network and telephony support
Provide on-site assistance for remote troubleshooting performed by senior technical staff
Travel between work locations approximately 25%–40%
Assist with annual inventory scanning and equipment surplus activities
Participate in team meetings, projects, and departmental initiatives
Follow departmental policies, procedures, and documentation standards
Deploy IT resources including desktops, laptops, printers, and mobile devices
Perform other related duties as assigned