IT Customer Support Analyst

CoxHealth • Springfield, MO

2d • Onsite

About The Position

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents. This position is onsite in Springfield, Missouri

Requirements

• 2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field.

Nice To Haves

• Associates degree in Computer Science, Information Technology, a related field.
• Clinical Experience

Responsibilities

• providing technical support to end-users of IT systems and applications
• diagnosing and resolving technical issues
• providing guidance and training to end-users
• ensuring that all issues are resolved in a timely and effective manner
• documenting support requests
• maintaining accurate records of support incidents

Benefits

• Medical
• Vision
• Dental
• Retirement with Employer Match and more (20+ hrs/week)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees