IT Customer Support Analyst - Service Desk

CoxHealth • Springfield, MO

2d • Onsite

About The Position

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.

Requirements

• Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
• Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
• Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
• Ability to effectively document support request and solutions for future reference.

Nice To Haves

• Associate's degree in Computer Science, Information Technology,
• 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.

Responsibilities

• providing technical support to end-users of IT systems and applications
• diagnosing and resolving technical issues
• providing guidance and training to end-users
• ensuring that all issues are resolved in a timely and effective manner
• documenting support requests
• maintaining accurate records of support incidents

Benefits

• Medical
• Vision
• Dental
• Retirement Plan with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees