IT Customer Service Representative - Chicago

Accenture•Chicago, IL

23h•Onsite

About The Position

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 778,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. The Infrastructure Shared Services for Accenture group is the internal global IT organization for Accenture. We run the daily IT operations ranging from workstation support, AV support, network infrastructure, and in-office technology support. This role involves logging and resolving service requests using ServiceNow, providing technical support to users both in person and remotely, demonstrating expertise in troubleshooting Windows 11, managing inventory and assets, deploying Windows images, supporting MacOS and Intune, cleaning and sanitizing laptops, preparing laptop shipments, and providing support for Microsoft Teams meetings and mobile devices. This role is 100% in office, based in Chicago, IL.

Requirements

Minimum of 1 years of experience in desktop support or IT help desk roles
Proficiency in Office 365 and Windows operating systems
Excellent written, verbal, and interpersonal communication skills, with a strong focus on reliability, punctuality, and customer service
Capable of working independently and collaboratively, with adaptability to new technologies and processes
Familiarity with imaging and workstation setup procedures
Ability to lift and transport IT equipment up to 30 lbs as needed
Highschool Diploma or GED

Nice To Haves

Bachelor's degree in information technology, Computer Science, or related certifications
Interest and experience working with Accessible technologies to support our Accessibility Center initiatives.

Responsibilities

Log and resolve service requests using ServiceNow
Provide technical support to users both in person and remotely
Demonstrated expertise in troubleshooting and supporting Windows 11 operating systems
Experience with inventory management and asset tracking
Windows image deployment using Microsoft Autopilot
MacOS & basic Intune familiarity with ability to reimage & deploy
Clean and sanitize laptops and chargers to maintain hygiene standards
Prepare laptop shipments by packaging, labeling, and placing them in the designated pickup area
Provide support for Microsoft Teams meetings in conference and meeting rooms
Provide support for mobile devices including iOS and Android