IT Customer Service
About The Position
This is an End User Desktop Support position that requires proficiency with Windows desktop operating systems to support our classified environment in the Rochester area. Primary responsibility is to be the customer support interface, dealing primarily with desktop support issues ranging from maintaining desktop systems (virtual or physical) and applications. The position will also provide support for secure and unclassified phones, including setup/provisioning and troubleshooting. This position will provide ample opportunities for professional growth and to learn new technologies and develop skills.
Requirements
- Active Top Secret/SCI security clearance and willingness to submit to a CI Poly
- Security+ CE or any DoD 8570 IAT Level I or higher approved certification
- Bachelor’s Degree and a minimum of 2 years of prior related experience; Or, Graduate Degree or equivalent with 0 to 2 years of prior related experience; Or, in lieu of a degree, a minimum of 6 years of prior related experience
Nice To Haves
- Active Top Secret/SCI with CI Poly
- Experience with Wyse Management Suite
- Active Directory and GPO management experience
- Experience with Microsoft Exchange
- Knowledge of basic networking concepts and working principles
- Experience with Cisco routers & switches, SCCM, and supporting RedHat, CentOS, or Ubuntu Linux
- Network certification a plus
Responsibilities
- Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual, or physical
- Manage assigned tickets in ServiceNow at required SLA levels and escalate tickets to higher-level support as required
- Provide direct front end support to users, first level support for desktop-related items such as application issues and other IT-related issues including application, voice (phone), and data access issues
- Deliver new systems to employees and remove equipment as required following the processes dictated by the security team
- Support ongoing projects to replace or upgrade existing IT equipment as required
- Assist with RMF and ICD 503 compliance as required by security
- Utilize excellent written and verbal communication skills at all levels of the organization
- Ability to travel between L3Harris facilities within the Rochester area
Benefits
- health and disability insurance
- 401(k) match
- flexible spending accounts
- EAP
- education assistance
- parental leave
- paid time off
- company-paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
