IT Service Technician

Prime Controls • Lewisville, TX

4d

About The Position

As an IT Service Technician for Prime Controls, you will support the day-to-day business functions of Prime Controls’ employees as it pertains to using hardware, software, and systems.

Requirements

• High school diploma or equivalent.
• Intermediate knowledge of Microsoft productivity suite.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Nice To Haves

• Previous IT help desk experience and/or extensive customer service experience.

Responsibilities

• Prepares laptops and cell phones to be issued to Prime Controls’ employees according to Prime IT standards and processes.
• Responds to, triages, and/or resolves requests and incidents within our IT ticketing system.
• Provides training and orientation services to new and existing employees on Prime IT resources including hardware and applications.
• Maintains an orderly work area and assists in maintaining organized common/storage areas.
• Receives and processes incoming shipments addressed to IT.
• Provides outstanding customer service to colleagues to help maximize productivity.
• Arrives at work on time with a high level of personal hygiene dressed in business-casual attire.
• Participates in a rotating on-call schedule to provide IT request monitoring and response during limited hours outside of the regular business schedule.
• Limited travel (less than 10%) to provide direct support to branch offices and job sites.

Benefits

• Health, Dental, and Vision coverage
• Flexible Spending Account(s)
• Generous PTO
• Numerous culture events
• ESOP
• 401k matching and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees