IT Customer Service Representative - Chicago

Accenture • Chicago, IL

17h • Onsite

About The Position

Accenture is a global professional services company with leading capabilities in digital, cloud and security. They offer Strategy and, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With approximately 791,000 people, Accenture serves clients in more than 120 countries, leveraging technology and human ingenuity to create value. The Infrastructure Shared Services for Accenture group is the internal global IT organization responsible for daily IT operations, including workstation support, AV support, network infrastructure, and in-office technology support. This role is for an IT Customer Service Representative within this group, providing technical support to users.

Requirements

• Minimum of 1 years of experience in desktop support or IT help desk roles
• Proficiency in Office 365 and Windows operating systems
• Excellent written, verbal, and interpersonal communication skills, with a strong focus on reliability, punctuality, and customer service
• Capable of working independently and collaboratively, with adaptability to new technologies and processes
• Familiarity with imaging and workstation setup procedures
• Ability to lift and transport IT equipment up to 30 lbs as needed
• Highschool Diploma or GED

Nice To Haves

• Bachelor's degree in information technology, Computer Science, or related certifications
• Interest and experience working with Accessible technologies to support our Accessibility Center initiatives

Responsibilities

• Log and resolve service requests using ServiceNow
• Provide technical support to users both in person and remotely
• Demonstrated expertise in troubleshooting and supporting Windows 11 operating systems
• Experience with inventory management and asset tracking
• Windows image deployment using Microsoft Autopilot
• MacOS & basic Intune familiarity with ability to reimage & deploy
• Clean and sanitize laptops and chargers to maintain hygiene standards
• Prepare laptop shipments by packaging, labeling, and placing them in the designated pickup area
• Provide support for Microsoft Teams meetings in conference and meeting rooms
• Provide support for mobile devices including iOS and Android

Benefits

• medical coverage
• dental coverage
• vision coverage
• life coverage
• long-term disability coverage
• a 401(k) plan
• bonus opportunities
• paid holidays
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees