IT Customer Service Analyst

CVS Health

5d • $21 - $45

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary The Build Tech position is a role within Desktop Support. We work with a variety of different Colleagues, Managers and Support teams to achieve common goals. Our days are spent: In support of fulfilling IT Hardware and Software requests for Refreshing computers. We are responsible for ensuring the colleagues computer is converted to the new machine and ensuring their software is installed / data was transferred successfully within a satisfactory SLA time. We are also responsible for working with our colleagues during the warrantee period to help with any issues the colleague may have. The purpose of our role is to ensure every colleague in the enterprise has the necessary IT equipment and software that they need to fulfill their roles and maintain productivity.

Requirements

• Must be self-directed with excellent follow up and organizational skills
• Regular and reliable attendance
• Excellent communication skills – written and verbal
• Excellent customer support skills – must be able to explain technical ideas to a non-technical audience
• Demonstrate a sense of urgency and be detail oriented
• Ability to adapt quickly to new technologies and changing business requirements
• Must be able to lift 25+ lbs. as certain equipment and accessories require lifting and moving

Nice To Haves

• Basic Windows and Mac troubleshooting are a plus
• Familiarity with ServiceNow and Quickbase are a plus
• A+ Certification

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees