IT Customer Engagement Leader

Great American Insurance Company•Cincinnati, OH

8d•Hybrid

About The Position

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Our enterprise P&C IT organization is on a mission is to accelerate the Great American strategy and empower the many Business Units and Shared Services with the appropriate technology, data, and applications to enable their business objectives and plans. We are looking to hire an IT Customer Engagement Lead who is a leader in our enterprise IT Organization and a strategic partner to one or more of our Divisions. As the strategic partner, you will be responsible for building (trust) relationships and partnering with our business customers to understand their business needs and challenges as well as define the capabilities, technology strategy, and target IT operating models to accelerate their business strategies and go to market plans. P&C IT Services is looking for a Customer Engagement Leader to join their team. The level for this position (Director, Assistant Vice President, or Vice President) will be based on the candidate's experience. This individual will work a hybrid schedule out of the Cincinnati office. If you have a passion for building relationships, helping companies win with technology, and staying current with industry trends, then read further – this is the role for you!

Requirements

A minimum of 15 years of related experience required
Prior experience within the P&C industry with deep knowledge Insurance domain expertise, a deep knowledge of various insurance functions across the value chain.
Strong level of technology expertise/breath (digital, automation, application modernization, data, analytics, etc.)
Strong experience building relationships (trust) and managing stakeholder expectations from strategy to planning and execution; including abilities to create win-win partnerships, with a strong understanding of give and take
Prior experience consulting skills or experience facilitating business and technology strategies; Ability to see the big picture and plan out steps to achieve it.
Ability to influence change, energize business and technical teams and foster buy in at all levels
Experience with navigating organizations and driving alignment and urgency across cross functional teams
Prior experience driving business transformation and organizational change
Prior experience leading complex and large-scale technology initiatives and engagements
Genuine curiosity and passion for all things technology to apply the industry trends into the business
Strong communication skills: verbal, written, listening to various levels across the organization
Strong Problem Solving and results orientation/ execution skills - Takes ownership in tasks and projects seeing them through to completion.
Ability to handle complex and ambiguous situations.
Bachelor’s or advanced degree preferred

Responsibilities

Customer Relationship Management – Helps blur the lines between business and technology
Establishes the appropriate IT / Business engagement model and corresponding set of IT services aligned to a Divisions business model. This position will act as a mini CIO for these groups.
Develops relationships with key business stakeholders to understand their business strategies, needs, and challenges
Gathers information on the business and technology objectives for business units, identifies customer needs and creates a shared technology plan to support business outcomes
Ensures the customer is positioned best on technology AND data to support current and future needs
Technology Strategy – Influences, provide options for the BU to win with technology and data
Gathers and communicates market research on insurance and technology trends that is relevant to our business customers
Participates in business strategy conversations helping define opportunities/ options to leverage technology and data to run, transform, or grow their businesses
Drives conversations with customers to define and influence the business capabilities, digital experiences, and new ways of working to enable business objectives
Develops a multi-year BU technology strategy and investment roadmap to address strategic outcomes and drive customer success for the short and long term
Helps define the target IT operating model and specific business unit technology strategies and transformation for digital, automation, data, analytics, application modernization as needed
Drives the business case for change and portfolio of initiatives and technology investment(s) aligned to business priorities
Delivery Execution & Support - Advocates for the BU and ensures no surprises
Make sure customer needs are being met and understood by each department in the company from strategy to execution; knows which IT teams/resources to bring to the table and when
Collaborates with internal IT teams to identify options to leverage technology and data to enable business drivers for a Division around easy of doing business, new revenue, operational efficiencies, and improved decision making through the use of data and analytics
Partners with IT Delivery Managers, Enterprise Architects, and business stakeholders on developing the “OneTeam” delivery model playbook for success including the CSAT outcomes, team structure, roles, etc. across all initiatives for a particular business unit
Serves as a point of escalation to manage risks and concerns back to the customer across all portfolio’s of work for the business unit
Partners with business and technical teams to gather feedback on the health of the relationship and quality of delivery of IT services
Drives strategies and recommendations on strategies to drive adoption and continuous improvement opportunities for IT applications and assets

Benefits

Compensation varies by role, position level, and location.
Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.
We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match.
These benefits are available to eligible full-time and part-time employees.
Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.

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