Customer Engagement Associate

Carnegie Library of Pittsburgh • Pittsburgh, PA

6d • $15

About The Position

The Customer Engagement Associate (CEA) ensures high quality user experiences throughout the Library by employing a welcoming, patron-centered and energetic service style, providing outstanding service experiences and promoting library services. Performs a wide variety of clerical tasks, assists customers in locating materials, answers account-related and basic reference questions and provides computer-related support. Participates in circulation and customer service functions of a bustling, diverse location. Location: CLP - Mt. Washington

Requirements

• High school diploma or G.E.D.
• Six months of customer service experience
• Excellent internal and external customer service commitment and skills
• Ability to support the location team by maintaining assigned schedule with reliable and predictable attendance that prioritizes the timely performance of responsibilities and ensures quality public for the community being served.
• Excellent communication skills and the ability to work well with public, supervisors, co-workers, and system wide
• Knowledge of CLP’s circulation policies and procedures; ability to gain working knowledge of CLP’s policies and procedures
• Desire and ability to work with a diverse public and staff within diverse communities
• Ability to act as a representative of CLP to the public
• Ability to learn the current shelving system
• Familiarity with online catalog, MS Windows and MS Office, electronic databases, Internet searching, and experience with library circulation software preferred
• Knowledge of basic math skills
• PA State Criminal Background Check, PA Child Abuse History Clearance, FBI Fingerprint Criminal Records Check and Mandated Reporter Training upon offer of employment.

Nice To Haves

• Bilingual or multilingual abilities a plus
• Familiarity with online catalog, MS Windows and MS Office, electronic databases, Internet searching, and experience with library circulation software preferred

Responsibilities

• Meeting the needs of a diverse range of customers
• Answering phones, greeting customers and directing them to the appropriate staff members and resources to meet their information needs
• Performs circulation duties such as checking materials in and out, registering customers for library cards, processing customer holds and requests
• Provides access to library services and materials
• Assists customers by locating and retrieving materials and demonstrating and providing instruction in the use of library equipment, including computers
• Performs other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED