Customer Engagement Specialist

Motorola Solutions•Chicago, IL

3d•$50,000 - $52,000

About The Position

The Customer Engagement Specialist is responsible for working with regional Motorola Solutions customers. The Customer Engagement Specialist will focus on Account Management and support activity within designated territories. Interfaces and strategically partners with Account Executives to increase and capture sales within assigned territory. May develop new prospects but primarily interfaces with existing customers and run-rate sales. Develops and maintains favorable relationships with new and existing customers and is held accountable and incented for individual achievement of specific business targets and results. Each Customer Engagement Specialist is assigned to a geographic region. The Customer Engagement Specialist is responsible for working with an assigned territory with Motorola Solutions field sellers. This role will do the following: Partner with Account Executive and provide support to targeted regional accounts with transactional type daily activities Develop and maintain favorable relationships with new and existing customers Have a working knowledge of pricing strategies for customers within dedicated territories Establish and build strong future opportunity pipeline by following up on assigned data driven campaigns Proficient in utilizing Salesforce to track all support interactions with Account Executives and other field team members. Achieve established daily/weekly/monthly/quarterly activity and CRM performance targets Establish trust and build strong business relationships with customers and assigned field team Participates in and occasionally lead customer meetings Participates on weekly territory calls and make in-field visits, as appropriate Align with other members of the sales organization to support overall company revenue targets Travel, as required. Approximately 10%

Requirements

Bachelors Degree OR 1+ years of sales/customer service experience
Proven sales achievement in a high-energy, phone-based selling environment a PLUS
Experience developing collaborative relationships
Closing skills: Winning sales campaigns after they have progressed past Needs Development; closing late stage deals; developing reasons for prospects to act; overcoming late stage deal obstacles; winning confidence and support of late stage new entrants to the sales campaign
Experience delivering presentations
Proficient computer skills with emphasis on Windows or Google based applications
Customer focused; detail oriented
Ability to maintain a positive attitude in a high stress/fast-paced work environment
Confidence and willingness to assume responsibility
Self-motivated with a high degree of drive and determination
Strong individual contributor and team player
Adaptive and flexible (changing technologies, processes, environments)

Nice To Haves

Preferred experience with technology sales and Salesforce.com CRM experience

Responsibilities

Partner with Account Executive and provide support to targeted regional accounts with transactional type daily activities
Develop and maintain favorable relationships with new and existing customers
Have a working knowledge of pricing strategies for customers within dedicated territories
Establish and build strong future opportunity pipeline by following up on assigned data driven campaigns
Proficient in utilizing Salesforce to track all support interactions with Account Executives and other field team members.
Achieve established daily/weekly/monthly/quarterly activity and CRM performance targets
Establish trust and build strong business relationships with customers and assigned field team
Participates in and occasionally lead customer meetings
Participates on weekly territory calls and make in-field visits, as appropriate
Align with other members of the sales organization to support overall company revenue targets
Travel, as required.