Multifamily Customer Engagement Senior Associate

Fannie Mae • Plano, TX

12d • $94,000 - $122,000

About The Position

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will contribute to overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Additionally, you will be responsible for planning, directing, or coordinating operational activities for the team with the help of executives and staff managers. THE IMPACT YOU WILL MAKE The Multifamily Customer Engagement Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Maintain customer relationships across business units and/or customer accounts and strive to do what's right for our customers. Play a pivotal role in transaction management activities by partnering with various internal stakeholders across the Multifamily Division. May participate in the relationship management of lender partners and/or select borrower relationships. Promote and sell Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities. Provide support for operational activities. Provide subject matter expertise, best practices, and recommendations for teams across the organization.

Requirements

• 2 years of relevant experience
• Education: Bachelor's Level Degree (Required)

Nice To Haves

• Bachelor’s degree or equivalent
• Commercial real estate, Multifamily, underwriting, banking, finance or accounting experience
• Influencing skills including negotiating, persuading others, facilitating meetings, and resolving conflict
• Able to work with individuals having a different functional expertise respectfully and cooperatively while working toward a common goal
• Relationship management skills including managing and engaging stakeholders, customers, and building relationship networks
• Experience gathering accurate information to explain concepts and answer critical questions
• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
• Skilled in Excel
• Experience using Salesforce CRM

Responsibilities

• Maintain customer relationships across business units and/or customer accounts and strive to do what's right for our customers.
• Play a pivotal role in transaction management activities by partnering with various internal stakeholders across the Multifamily Division.
• May participate in the relationship management of lender partners and/or select borrower relationships.
• Promote and sell Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities.
• Provide support for operational activities.
• Provide subject matter expertise, best practices, and recommendations for teams across the organization.

Benefits

• This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program).
• As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees