IT Coordinator - Shuttle

ACE Hardware•Kansas City, MO

2d•$22 - $28

About The Position

Position Summary: Responsible for the daily operations support and administration of computing infrastructure at the center. This position will work independently to support the overall Infrastructure to include all Windows 10 desktops, WAN/LAN routing, Servers, Scanners and telecommunications while reporting to the Inventory/Data Control Manager for other projects.

Requirements

Education: Associate degree in Computer Science, MIS or related field or equivalent experience.
Experience: Minimum of 3-year experience in supporting various end users with hardware and software including procedural problems.
Must have experience with supporting devices in a network environment.
Key Competencies: Excellent communication and interpersonal skills required.
Strong troubleshooting skills a must.
Must be able to work autonomously and participate in team activities.
Must be customer service oriented.
Must be able to lift and carry up to 50 pounds of IT devices to a height of 3-4 feet.
Must be able to bend, kneel, and sit properly to setup IT equipment under and on top of desks in offices and cubicles.
Must be able to operate scissor lift (or willing to become certified on) to access data points throughout warehouse, etc.
Flexibility to provide support to a 24/7 operation

Nice To Haves

Knowledge or experience with AS400 and SAP software a plus.

Responsibilities

Working with vendor on voice console issues
Troubleshooting/repairing warehouse equipment for end users
Shuttle testing equipment/stations
Working with vendors – getting RMAs/sending off equipment for repairs
Issuing access codes for WMS, maintain user log for compliance, requesting user access in Service Mgt Portal
Attend meetings/participate in conference calls – update corporate IT and managers
Order data supplies for warehouse

Benefits

Weekly Pay
Paid Time Off Programs (incl. vacation, paid sick time, holiday pay). Newly hired full-time employees will receive a one-time pro-rated allocation of up to 24 hours of vacation in their first calendar year depending on the month of hire. Paid sick time in accordance with applicable state law. You will receive up to 9 holidays per year, depending on the month of hire.
Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents.
Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10.4% of total eligible compensation
Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position
Long-term Career Opportunities: Many of our leaders started with Ace looking for a job, just like you, but found long-term career opportunities at our 15 Distribution Centers across the country and our Corporate Headquarters. Our company is growing, and we would love to have you grow with us!
Tuition Reimbursement Program
Employee Recognition Program
Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more!
Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events.
Adoption cost reimbursement
Identity theft protection