IT Coordinator IV

Banner Health•Phoenix, AZ

About The Position

Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care. IT Field Services is the frontline technology team that keeps Banner Health's healthcare operations running smoothly across our diverse network of facilities. We deploy, maintain, and upgrade critical IT infrastructure that enables clinicians and staff to deliver outstanding patient care without technology barriers. Our department manages everything from workstation deployments and network systems to enterprise-wide technology projects that advance Banner Health's mission and digital capabilities. As an IT Coordinator IV specializing in project work, you'll orchestrate complex technology initiatives from planning through implementation across multiple Banner Health locations. Your responsibilities include coordinating with clinical and operational stakeholders, managing project timelines and budgets, conducting technical assessments, and ensuring seamless deployment of new systems and equipment. You'll balance strategic planning with hands-on problem-solving, mentor team members, and serve as the key liaison between IT leadership, vendors, and end users. We're seeking a candidate with strong project management expertise, excellent interpersonal skills, technical proficiency, and the ability to deliver results in a healthcare environment where technology directly impacts patient care. Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position is a high-level strategic contributor with expertise in selected clinical business or healthcare processes and is responsible for formulating system scope and objectives relative to the company’s requirements. Acts independently or as an indirect leader of a team to provide knowledge, guidance, research and fact-finding expertise to define, design and modify specifications and processes of complex information systems in a clinical or business environment. This position assigns, monitors, and fulfills or resolves IT service requests and support incidents in the service management system to ensure high quality customer service. This position manages workflow of customer service requests and is responsible for providing user level support for assigned IT activities. This position is responsible for managing IT projects for a single facility, or group of small facilities, ensuring timely customer interactions.

Requirements

Experience and education as normally obtained through an Associate’s degree and five years of relevant experience in a similar role.
Two plus years' experience leading IT projects.
Strong work ethic and initiative.
Ability to successfully lead and participate in a team environment across the system.
Excellent customer service skills.
Excellent organizational skills.
Has proven communication and presentation skills to engage technical and non-technical audiences at all levels of staff and management.
Must be proficient and technically adept in the use and operation of a wide range of desktop, mobile devices and network connectivity.
Demonstrated experience working with Microsoft Office O365 applications.
Experience with assigning daily workloads and tasks.
Experience with leading individuals or teams, direct or indirect.
Extensive knowledge of information technology and healthcare.
Variable shifts and hours and carrying/responding to a pager may be required.

Nice To Haves

PMP certification.
A+ certification.
Net+ certification.
Microsoft certification(s).
Additional related education and/or experience preferred.

Responsibilities

Provides and enhances customer support for all department services, project management and communicates with customer throughout the lifecycle of the provided service to ensure the customer stays informed.
Ensures appropriate resources are deployed to meet customer business, clinical or technical needs.
May provide multidisciplinary services in accordance with each job description in support of the assigned service area, serving as a liaison between facility staff and information technology.
Leads projects through interactions with customers, support services and vendor partners.
Assessing, designing, planning and developing detailed specifications for project assignments.
Attends or facilitates routine and large-scale project meetings to ensure proper support and assistance.
Assists IT Service Delivery leadership to ensure facility projects include IT budgetary projections.
Assists in the development of customer service delivery strategies that will result in the successful planning, implementation and support of all standard clinical/business application products and technologies in support of strategic initiatives.
Assists in the support for new technology installations.
Develops relationships with internal application support teams and management to assist implementation teams and provide on-going support.
Plan, prioritize, direct and schedule support incidents and service requests from customers and routine assignments.
Ensures appropriate resources are deployed to meet customer business, clinical or technical needs.
Attends routine meetings in support of continual service improvements, standards and best practices.
Utilizes problem solving techniques to independently triage problems with network infrastructure, business or product line specific applications.
Documents all actions of end-user requests and/or problem resolution using tracking management systems.
Keeps customers informed throughout fulfillment and troubleshooting process.
Manages procurement of IT services, products and participates as a team member for vendor selection.
Follows all asset management procedure and guidelines.
Ensures order and stock management are maintained.
Coordinates or facilitates installation, configuration and ongoing usability and maintenance of desktop computers, peripheral equipment and related software, following standard departmental procedures and standards.
Telephony station programming, installation and management of telephone and voice mail system(s) plus ancillary equipment.
Provides customer support on all standard network and collaboration software products and technologies including establishment of wired and wireless network connectivity.
Conducts needs assessment and provides recommendations to information technology leadership identifying basic customer, departmental, and/or facility/location software and/or hardware needs.
May determine and design end user training and curriculum for applications and systems.
Facilitates the initial roll out and ongoing training of the user community and provides high level expertise, guidance and serves as escalation point to the user community and mentors junior members of the department.
Position coordinates and manages the IT Service Delivery functions within a facility, group of facilities, clinics, or service lines as assigned.
Latitude to make day-to-day decisions as needed in the support of both internal and external customers.