IT Coordinator

PRS Management, Inc.•Albuquerque, NM

About The Position

What you’ll be doing: You will provide residents with advanced support in community technologies including but not limited to; emergency call systems, security systems, telecommunication systems, computer endpoints, TV, A/V, Wi-Fi and Internet connectivity. You will also assist the PRS IT Department with remote troubleshooting and setup of computer and networking hardware as needed. How you'll do it: Champion PRS culture by ingraining the Mission, Vision, and Core Values into all aspects of your role and delivering an inviting resident experience happening for residents. Approach all encounters with residents, guests, and co‑workers in a gracious, attentive, and courteous manner while actively participating in training and developing new technology skills. Support and contribute to technology training programs, including cross‑training team members and providing computer and peripheral equipment support to residents. Coordinate with facility services, renovations, capital projects, and PRS IT on IT Matrix review, life cycle replacement, data and fiber support, and scheduled maintenance of phone systems and equipment. Maintain a strong focus on safety and operations by demonstrating electrical safety awareness, supporting maintenance priorities, remaining knowledgeable of emergency procedures, and performing other duties as assigned. About you: Minimum of 1 year of experience in IT and technical support or a related field. Mitel certification or pursuit of the certification once beginning employment. CompTIA A+ certification preferred or pursuit of the certification once beginning employment. Knowledge of cyber-security and compliance and IT asset management. Previous experience in low voltage systems, internet connection systems and hardware/software troubleshooting. Advanced computer skills, including proficiency in Microsoft Office and Computerized Maintenance Management Systems (CMMS), and knowledge of internal computer components, networking equipment identification, and computing environment concepts. Working at La Vida Llena, you'll enjoy the following benefits: Medical Insurance: Choose from multiple plans for you and your dependents, effective the 1st of the month after hire, with premiums subsidized at 85-90 % for employees. Health Savings Account (HSA): We contribute $20.00 per pay period (24) to help cover your medical expenses. Funds roll over and are yours to keep! Dental & Vision Insurance options with dental premiums subsidized at 90 % for employees. Life and AD&D Insurance: Company-provided coverage to help protect you and your loved ones Paid Time Off (PTO): Use it as you earn it—take time off when you want. NM Healthy Workplaces Act Paid Sick Leave also available upon accrual. 401(k) with 4% Employer Match: Boost your retirement savings with every paycheck! Profit Sharing Plan: We contribute to profit sharing plan, helping you build savings based on company performance. Certification & License Reimbursement: Get reimbursed for job-related certifications and licenses to support your professional growth. Scholarships: Funded by residents to support your education and professional growth. PayActiv: Flexible access to earned wages Pet Insurance: Keep your furry family members healthy with voluntary coverage Employee Appreciation: We value and recognize your contributions through events, and other rewards that celebrate your hard work. Resident Appreciation Bonus: An annual “thank you” from our residents recognizing your service and dedication. Whether you feel like you'd be a great fit for this position or not, we highly encourage you to apply either way.

Requirements

Minimum of 1 year of experience in IT and technical support or a related field.
Mitel certification or pursuit of the certification once beginning employment.
Knowledge of cyber-security and compliance and IT asset management.
Previous experience in low voltage systems, internet connection systems and hardware/software troubleshooting.
Advanced computer skills, including proficiency in Microsoft Office and Computerized Maintenance Management Systems (CMMS), and knowledge of internal computer components, networking equipment identification, and computing environment concepts.

Nice To Haves

CompTIA A+ certification preferred or pursuit of the certification once beginning employment.

Responsibilities

Provide residents with advanced support in community technologies including but not limited to; emergency call systems, security systems, telecommunication systems, computer endpoints, TV, A/V, Wi-Fi and Internet connectivity
Assist the PRS IT Department with remote troubleshooting and setup of computer and networking hardware as needed
Champion PRS culture by ingraining the Mission, Vision, and Core Values into all aspects of your role and delivering an inviting resident experience happening for residents
Approach all encounters with residents, guests, and co‑workers in a gracious, attentive, and courteous manner while actively participating in training and developing new technology skills
Support and contribute to technology training programs, including cross‑training team members and providing computer and peripheral equipment support to residents
Coordinate with facility services, renovations, capital projects, and PRS IT on IT Matrix review, life cycle replacement, data and fiber support, and scheduled maintenance of phone systems and equipment
Maintain a strong focus on safety and operations by demonstrating electrical safety awareness, supporting maintenance priorities, remaining knowledgeable of emergency procedures, and performing other duties as assigned

Benefits

Medical Insurance: Choose from multiple plans for you and your dependents, effective the 1st of the month after hire, with premiums subsidized at 85-90 % for employees.
Health Savings Account (HSA): We contribute $20.00 per pay period (24) to help cover your medical expenses. Funds roll over and are yours to keep!
Dental & Vision Insurance options with dental premiums subsidized at 90 % for employees.
Life and AD&D Insurance: Company-provided coverage to help protect you and your loved ones
Paid Time Off (PTO): Use it as you earn it—take time off when you want. NM Healthy Workplaces Act Paid Sick Leave also available upon accrual.
401(k) with 4% Employer Match: Boost your retirement savings with every paycheck!
Profit Sharing Plan: We contribute to profit sharing plan, helping you build savings based on company performance.
Certification & License Reimbursement: Get reimbursed for job-related certifications and licenses to support your professional growth.
Scholarships: Funded by residents to support your education and professional growth.
PayActiv: Flexible access to earned wages
Pet Insurance: Keep your furry family members healthy with voluntary coverage
Employee Appreciation: We value and recognize your contributions through events, and other rewards that celebrate your hard work.
Resident Appreciation Bonus: An annual “thank you” from our residents recognizing your service and dedication.