IT Contractor-Desktop Support Lead
Pano AI
5d
About The Position
Pano AI is looking for an experienced IT Contractor to lead desktop support operations and ensure a reliable, secure, and seamless technology experience for employees. This role focuses on delivering outstanding end-user support, maintaining device compliance, and keeping our IT environment running efficiently across a distributed workforce.
Requirements
- 3+ years of hands-on IT support experience, preferably in a SaaS or startup environment.
- Strong knowledge of macOS and Windows troubleshooting, Google Workspace, Jira, Okta, and MDM systems.
- Excellent communication and customer service skills; able to support a remote, fast-paced team.
Nice To Haves
- Familiarity with ISO 27001 or SOC 2 compliance requirements is a plus.
Responsibilities
- Serve as the primary point of contact for all desktop support needs across Mac and Windows devices.
- Troubleshoot and resolve hardware, software, and connectivity issues quickly and effectively.
- Manage device onboarding, provisioning, and deprovisioning processes through MDM (e.g., JumpCloud).
- Maintain compliance with IT security standards — including patching, endpoint protection, and asset tracking.
- Coordinate with vendors and internal teams for escalations and system improvements.
- Document and continuously improve support processes to enhance efficiency and user satisfaction.
Benefits
- comprehensive medical, dental, and vision coverage
- a matching 401(k) plan
- flexible paid time off
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
