IT Communications Technician I - Denver International Airport

City and County of Denver

21h • $35 - $55 • Onsite

About The Position

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $35.21 - $44.00. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date Location & Schedule In this role, you will work onsite at Denver International Airport four days per week. The schedule consists of four 10-hour shifts, with on-call responsibilities as required. Who We Are & What You’ll Do Since opening on Feb. 28, 1995, Denver International Airport (DEN) has become one of the world’s busiest airports. In 2025, 82,427,962 passengers passed through DEN, making DEN 4th busiest airport in the U.S. and the world’s 10th busiest airport. DEN is Colorado’s primary economic engine, generating $47.2 billion in annual economic impact for the state. At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and strive to keep Equity, Diversity, Inclusion & Accessibility (EDIA) at the center of all that we do. Specifically, as the IT Communications Technician I you will: Provides hands-on technical support for the installation, maintenance, and removal of copper and fiber infrastructure in accordance with DEN and industry standards across the DEN campus. Supports the information technology infrastructure used to deliver voice, data, and video services throughout the DEN campus. Diagnoses complex technical issues and resolves them or escalates to appropriate IT resources as needed. Troubleshoots customer issues within established SLA priorities to ensure timely resolution. Supports Moves, Adds, Changes, and Deletes (MACD) for DEN divisions, tenants/concessionaires, and airline partners. Installs and maintains communications infrastructure to DEN and industry standards, including fiber and CAT cabling, data, radio, video, telephony, DSL, dry pair, and contact closure circuits and devices. Collaborates with Provisioning Managers, vendors, customers, and internal DEN teams to ensure services are delivered according to customer requests. Assists in planning and configuring IT communications infrastructure designs and coordinates vendor installations. Maintains accurate circuit records and procedural documentation. Demonstrates responsible stewardship of tools and test equipment, ensuring proper use, storage, safety, and availability. Provides 24/7 after-hours standby coverage and responds onsite within two hours of dispatch when required. Maintains hardware inventory of PWCS and technology parts/materials, ensuring accurate tracking and job allocation records. Exercises sound judgment and technical expertise when troubleshooting, quickly assessing issues and implementing effective solutions. Escalate issues to appropriate support teams when necessary to ensure timely resolution. Communicates relevant issues and updates to team members to support overall operational awareness. What You’ll Bring We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has some or all the following experience, skills, and characteristics: Strong problem-solving ability Ability to prioritize in high-demand environments Risk awareness and safety compliance Vendor coordination and project support Required Minimum Qualifications Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience Requirement: Three (3) years’ experience performing Information Technology communications maintenance, repair and installation. Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements. Application Deadline This position is expected to stay open until 3/2. Please submit your application as soon as possible and no later than March 2nd at 11:59 PM. About Everything Else Job Profile CI1660 IT Communications Technician I To view the full job profile including position specifications, physical demands, and probationary period, click here. Position Type Unlimited Position Salary Range $35.21 - $54.57 Target Pay $35.21 - $44.00 Agency Denver International Airport Redeployment during Citywide Emergencies City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor. The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [email protected] with three business days’ notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish. With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. See yourself experiencing growth and balance. See yourself being respected and valued. See yourself belonging here. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Your journey starts right here. #SeeYourselfHere Never miss Dever Jobs—sign up for job alerts now!

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Three (3) years’ experience performing Information Technology communications maintenance, repair and installation.

Nice To Haves

• Strong problem-solving ability
• Ability to prioritize in high-demand environments
• Risk awareness and safety compliance
• Vendor coordination and project support

Responsibilities

• Provides hands-on technical support for the installation, maintenance, and removal of copper and fiber infrastructure in accordance with DEN and industry standards across the DEN campus.
• Supports the information technology infrastructure used to deliver voice, data, and video services throughout the DEN campus.
• Diagnoses complex technical issues and resolves them or escalates to appropriate IT resources as needed.
• Troubleshoots customer issues within established SLA priorities to ensure timely resolution.
• Supports Moves, Adds, Changes, and Deletes (MACD) for DEN divisions, tenants/concessionaires, and airline partners.
• Installs and maintains communications infrastructure to DEN and industry standards, including fiber and CAT cabling, data, radio, video, telephony, DSL, dry pair, and contact closure circuits and devices.
• Collaborates with Provisioning Managers, vendors, customers, and internal DEN teams to ensure services are delivered according to customer requests.
• Assists in planning and configuring IT communications infrastructure designs and coordinates vendor installations.
• Maintains accurate circuit records and procedural documentation.
• Demonstrates responsible stewardship of tools and test equipment, ensuring proper use, storage, safety, and availability.
• Provides 24/7 after-hours standby coverage and responds onsite within two hours of dispatch when required.
• Maintains hardware inventory of PWCS and technology parts/materials, ensuring accurate tracking and job allocation records.
• Exercises sound judgment and technical expertise when troubleshooting, quickly assessing issues and implementing effective solutions.
• Escalate issues to appropriate support teams when necessary to ensure timely resolution.
• Communicates relevant issues and updates to team members to support overall operational awareness.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED