IT Communications Specialist

Boise State University • Boise, ID

22h • Onsite

About The Position

The purpose of this position is to work closely with the Director, OIT Communications to develop and provide communications planning, content, and resources for students, faculty, and staff. This role supports IT services by translating technical systems, processes, and changes into clear, user-focused content and resources. The position will design and deliver written communications, digital materials, web content, and technology support resources; collaborate with project managers to plan communication strategies for projects; manage outage and maintenance notifications; and utilize analytics and metrics to assess effectiveness within a cycle of continuous improvement. OIT Communications provides strategic communication support for the university’s technology services and initiatives. The team partners with OIT and campus stakeholders to plan, create, and deliver clear, accessible content that helps the university stay informed and engaged with the technology it relies on every day.

Requirements

• Demonstrated ability to present and explain complex technical topics, problems, and alternative solutions to others.
• Experience planning, developing, and executing communications within a strategic project framework.
• Experience planning and developing communications for products and services.
• Excellent communication skills (oral and written), interpersonal, and organizational skills are required.
• Technical writing experience communicating complex technical processes and systems for a variety of audiences with varying ranges of technical experience.
• Bachelor’s degree or equivalent plus 2 years experience.

Nice To Haves

• Experience working with WordPress or HTML.
• Experience with Salesforce Marketing Cloud and design tools such as Canva or Adobe Creative Suite.

Responsibilities

• Translate technical information into clear, accessible content for different audiences.
• Collaborate closely with a variety of stakeholders, both internal and external, to plan and support communication projects.
• Coordinate, write, edit, manage, and publish content for OIT websites.
• Represent OIT in cross-functional meetings with external departments and areas.
• Work with department colleagues and project managers to develop communication strategies and execute plan items for university projects.
• Create and deliver visual content, including basic graphics and digital materials.
• Utilize the university’s customer relationship management system to produce and schedule OIT communications.
• Assess effectiveness of OIT communication using analytics and established metrics, and use findings to improve content and user understanding.
• Perform other duties as assigned.

Benefits

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents
• See our full benefits page for more information!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees