IT Communications & Client Success Specialist II

University of South Florida • Tampa, FL

1d

About The Position

The IT Communications & Client Success Specialist II is responsible for creating
and managing content and design for USF IT’s website, social media platforms,
and printed materials. This position plays a proactive role in shaping the
online and physical presence of USF IT by developing visually appealing and
informative content, ensuring it aligns with communication strategies.

This role supports both IT communications and client enablement, helping the
university community understand, adopt, and effectively use IT tools and
services through clear messaging, education, and outreach.

This position applies communication and technical skills to produce content that
drives user engagement, motivates users to seek out USF IT’s online resources, and improves their understanding of IT products and services. This position
collaborates with cross-functional teams to ensure messaging consistency across
all channels.

Responsibilities

• Creating and managing content and design for USF IT’s website, social media platforms, and printed materials.
• Shaping the online and physical presence of USF IT by developing visually appealing and informative content, ensuring it aligns with communication strategies.
• Supporting IT communications and client enablement.
• Helping the university community understand, adopt, and effectively use IT tools and services through clear messaging, education, and outreach.
• Producing content that drives user engagement, motivates users to seek out USF IT’s online resources, and improves their understanding of IT products and services.
• Collaborating with cross-functional teams to ensure messaging consistency across all channels.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation Days
• Paid Sick Days
• 11 Paid Holidays
• Various Retirement Options, including 401K employer match
• Tuition Assistance (available for yourself, spouse, partner or dependent)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees