IT Client Support Technician - California

Grant Street Group

1d • $70,000 - $115,000 • Hybrid

About The Position

Grant Street Group is looking for a highly motivated individual to provide support to our clients for a variety of technology-related issues. In this role, you will be responsible for providing technical assistance to client IT staff and GSG employees across the US, in the following areas:

—Managing hardware deployed at client locations: payment terminals, routers, servers, network devices, kiosks, etc.
—Improving the client experience with Grant Street Group products. This includes network optimization guidance, browser, and other technology assistance.
—Establishing relationships with the client’s IT staff to consult on hardware, software, and security.
—Supporting our employees with laptops, tablets, smartphones, printers, and applications.
—Supporting our annual client conferences.
—Working closely with our product owners, business analysts, and system administrators.

You will interact with customers and colleagues in person or by chat, help tickets, email, or phone. This position requires 20-30% travel to client locations, and working from home for the remainder of the time. This position is open to US-based applicants located in California.

Requirements

• 2+ years of professional IT experience
• Highly organized
• Self-starter
• Detailed and customer-focused
• Strong written and verbal communication skills
• Understanding of macOS and Windows operating systems
• Experience troubleshooting Windows applications and operating system
• Knowledge of workstation hardware and software
• Knowledge of LAN/WAN, TCP/IP, VPN, and wireless technologies
• General comprehension of Active Directory, DNS, and DHCP

Nice To Haves

• Payment terminals (Ingenico/Verifone)
• OpenVPN
• Juniper SRX firewalls
• G-Suite
• Linux
• Salesforce
• JIRA/Confluence
• Office 365
• Virtualization

Responsibilities

• Managing hardware deployed at client locations: payment terminals, routers, servers, network devices, kiosks, etc.
• Improving the client experience with Grant Street Group products. This includes network optimization guidance, browser, and other technology assistance.
• Establishing relationships with the client’s IT staff to consult on hardware, software, and security.
• Supporting our employees with laptops, tablets, smartphones, printers, and applications.
• Supporting our annual client conferences.
• Working closely with our product owners, business analysts, and system administrators.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed