IT Client Support Assistant

University of Georgia•Athens, GA

55d

About The Position

The incumbent will be responsible for the prescription of technical solutions, technology support, training delivery, and IT project management for departments and units on the UGA Griffin Campus. They are also a valuable member of the CAES Office of Information Technology (OIT) Griffin Campus Operations Team. The employee is based on the UGA Griffin Campus and reports to the OIT IT Assistant Director for Griffin Campus Operations. This is a specialized, highly-responsible employee with a broad understanding of information technology in the modern enterprise. This IT professional is the local IT expert for the units and departments it serves having the ability to prescribe, configure, secure, deploy, and support software, hardware resources, server and storage systems, audiovisual solutions and networking infrastructure. The incumbent will strategically evaluate and prescribe technological solutions necessary to meet the operational needs of the department while adhering to the requirements of existing laws, standards, and policies. Tactically, the professional in this position will triage technological issues; reconcile competing priorities, communicate effectively; demonstrate exceptional customer service; and exhibit the capacity to independently research, assess, and adapt to changing technologies.

Requirements

Bachelor's degree in a related field or equivalent
Possess strong organizational skills.
Listen effectively and clearly communicate technical issues both orally and in writing.
Work independently, multitask, and prioritize.
Estimate work and meet deadlines.
Establish and maintain effective working relationships with others in a team environment.
Provide client support in a positive, proactive manner.
Effectively adapt to rapidly changing technology and apply it to client needs and departmental goals.
Sit at a workstation for long periods of time.
Occasional assistance in lifting or moving of computers, servers, network equipment, racks, etc.
Driving to perform job related duties.

Responsibilities

Consult with clientele to assess operational requirements for technology systems and services, evaluate options for addressing the client's needs, and recommend appropriate solutions.
Establish and nurture vendor relationships and partner with appropriate UGA entities to best facilitate the evaluation, specification, procurement, and deployment of information technology resources and solutions.
Assist the organization in performing life-cycle management, inventory control, and the surplus of information technology resources.
Provide direct, timely, hands-on technology support to the client including the diagnosis and resolution of issues with standalone or interconnected hardware, software, peripherals, audiovisual equipment and network devices.
This includes support and maintenance of some legacy systems supporting laboratory instrumentation.
Coordinate with other IT personnel and leadership to Ensure staff have appropriate and consistent access to UGA IT resources and information systems.
Assist in the planning, development, organization, and delivery of training events/programs.
Make recommendations for IT solutions and implementation strategies appropriate for meeting the goals and objectives of projects, grants, and/or other initiatives.
Support of conference events and perform additional duties as assigned.
Actively participate in and contribute to IT planning and management efforts.