IT Client Support Assistant

University of Georgia • Athens, GA

44d • Onsite

About The Position

This incumbent will be responsible for the prescription of technical solutions, technology support, training delivery, and IT project management for specifically assigned departments and units within the College of Agricultural and Environmental Sciences (CAES). They are also a valuable member of the CAES Office of Information Technology (OIT) Athens Campus Operations Team routinely staffing the CAES IT Service Desk. The employee is based on the UGA Athens Campus and reports to the OIT IT Manager for Athens Campus Operations. This is a specialized, highly-responsible employee with a broad understanding of information technology in the modern enterprise. This IT Professional is needed to be the local IT expert for the units and departments it serves having the expectation to prescribe, configure, secure, deploy, and support software, hardware resources, server, and storage systems and networking infrastructure. The incumbent will strategically evaluate and prescribe technological solutions necessary to meet the operational needs of the department while adhering to the requirements of existing laws, standards, and policies. Tactically, the IT Professional in this position will triage technological issues; reconcile competing priorities, communicate effectively; demonstrate exceptional customer service; and exhibit the capacity to independently research, assess, and adapt to changing technologies.

Requirements

• Requires at least a baccalaureate degree in the field.
• Possess strong organizational skills.
• Listen effectively and clearly communicate technical issues both orally and in writing.
• Work independently, multitask, and prioritize.
• Estimate work and meet deadlines.
• Establish and maintain effective working relationships with others in a team environment.
• Provide client support in a positive, proactive manner.
• Effectively adapt to rapidly changing technology and apply it to client needs and departmental goals.

Nice To Haves

• Experience with Microsoft Intune
• Experience in higher education IT support
• Front-line customer service experience

Responsibilities

• Consult with clientele to assess operational requirements for technology systems and services, evaluate options for addressing the client's needs, and recommend appropriate solutions.
• Establish and nurture vendor relationships and partner with appropriate UGA entities to best facilitate the evaluation, specification, procurement, and deployment of information technology resources and solutions.
• Assist the organization in performing life-cycle management, inventory control, and the surplus of information technology resources.
• Provide direct, timely, hands-on technology support to the client including the diagnosis and resolution of issues with standalone or interconnected hardware, software, peripherals, and network devices. This includes support and maintenance of some legacy systems supporting laboratory instrumentation.
• Coordinate with other IT personnel and leadership to 1) ensure staff have appropriate and consistent access to UGA IT resources and information systems; 2) assist in the planning, development, organization, and delivery of training events/programs; and 3) make recommendations for IT solutions and implementation strategies appropriate for meeting the goals and objectives of projects, grants, and/or other initiatives.
• Support of conference events and perform additional duties as assigned.
• Actively participate in and contribute to IT planning and management efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Number of Employees: 5,001-10,000 employees