IT Client Services Technician (Romeoville Onsite)
About The Position
At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine. Hear more about Shaping the Future of Hach: https://www.veralto.com/company/hach Imagine yourself… · Delivering exceptional customer support that keeps a mission-driven organization running smoothly. · Growing your technical expertise across hardware, software, networks, and enterprise tools. · Thriving in a collaborative environment where your problem solving skills make an immediate impact. The IT Client Services Technician provides world-class technical support to Water Quality associates. This role is the first point of contact for troubleshooting issues with hardware, software, operating systems, networks, peripherals, and conference room systems. The ideal candidate is customer-focused, resourceful, and able to prioritize effectively in a fast-moving environment. This is an onsite, On-site at Romeoville, Illinois (Monday–Friday, 8:00 AM–4:30 PM)
Requirements
- High school diploma or equivalent required; Bachelor’s degree or 3+ years of IT support experience preferred.
- Strong customer service skills, with a professional and positive approach to end-user support.
- Technical knowledge of Microsoft Windows operating systems (Windows 11/10/8/7).
- Experience troubleshooting Microsoft 365 and O365 apps (Teams, Outlook, OneDrive, Office Suite).
- Strong problem-solving skills and ability to work independently in a high-volume environment.
- Experience with Active Directory preferred.
Nice To Haves
- Experience supporting Mac OS a plus.
- CompTIA A+ certification or equivalent strongly preferred.
Responsibilities
- Serving as the first line of support for employee IT issues across walk-ins, calls, chats, and tickets.
- Troubleshooting desktop/laptop hardware, peripherals, Windows 11 configurations, and enterprise applications.
- Supporting Microsoft 365 (Outlook, Teams, OneDrive, Office apps) and diagnosing issues across devices.
- Recording requests, troubleshooting steps, and resolutions in the ITSM system.
- Managing and maintaining company devices, software installations, and patch configurations.
- Performing Active Directory account support (password resets, group membership, device joins).
- Supporting wired/wireless network connectivity and escalating site-critical issues as needed.
- Documenting recurring issues and contributing to the IT knowledge base.
Benefits
- Competitive pay and annual bonus opportunities
- Comprehensive health benefits (medical, dental, vision)
- 401(k) with company match
- Paid holidays and robust PTO plan
- Training, certification support, and career development pathways
- A collaborative and service-oriented team culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
