IT Client Services Analyst

QBE • Ramsey, MN

3d • $28 - $42 • Hybrid

About The Position

The purpose of this role is to provide IT support by troubleshooting hardware and software for assigned site(s) as well as people working remote from a QBE office ensuring a quality end user experience. Strong focus on customer service, desktop and application support, process improvement, and understanding customer expectations and requirements.

Requirements

• Associate’s degree or equivalent combination of education and work experience
• Skills: Applications Support; Communication; Critical Thinking; Customer Service; Financial Systems; Incident Response; Information Technology (IT) Support; Intentional collaboration; Managing performance; Mentorship; Problem Solving; Risk Management; Service Improvement; Stakeholder Management; Technical Support

Nice To Haves

• Knowledge of general computer troubleshooting and support.
• Terminology, function and fundamental capabilities of common computers, software, information and communication technology devices, components, and concepts.
• Microsoft Windows 11
• Microsoft Office
• Citrix Workspace
• Active Directory
• VPN
• MFPs (multi-function printers)

Responsibilities

• Provides IT desktop services/support for employees and customers.
• Participate in answering incoming support calls and managing call queue.
• Ensure tickets are worked and resolved in accordance with SLA using ticket management system.
• Facilitate accurate records by ensuring equipment asset tags are updated in system.
• Provide technical knowledge and advice to drive improvement initiatives.
• Delivery of defined starter/mover/leaver services.
• Contribute to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices, and updating documentation, as necessary.
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity, and inclusion, flexibility, continuous improvement, collaboration, creativity, and fun.

Benefits

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees