IT Catalog Manager Analyst - REMOTE

NTT DATA•Arlington, VA

9h•$78,948 - $164,476•Remote

About The Position

The IT Catalog Manager Analyst supports the Service Catalog within Business Relationship Management under the Service Delivery Line of Business, assisting in maintaining and enhancing a central repository of IT services, approved hardware, and software to ensure customers have an intuitive way to browse, request, and self-install items. Using strong analytical and data management skills, along with the ability to maintain and update service catalog entries, this role ensures accuracy and relevance of information. Familiarity with ITSM tools and workflows streamlines updates and integrations, while attention to detail and a customer-focused mindset promote user-friendly experiences. By working with teams, the Catalog Manager Analyst contributes to proactive support, feedback loops, and performance requirements like providing simplified data visuals for mission awareness and continuous service improvement.

Requirements

Minimum 6 years' experience with the role/responsibilities listed above
Ability to obtain a Public Trust clearance

Nice To Haves

Bachelor's degree
ServiceNow
Understanding of ITIL principles and processes.
Familiarity with performance metrics and operational KPIs in IT environments.
Skills in data visualization tools (e.g., Power BI, Tableau

Responsibilities

Strong analytical and data management skill
Ability to maintain and update service catalog entries
Assist in enhancing catalog usability and supporting self-service capabilities.
Utilize ITSM tools (e.g., ServiceNow) to manage workflows and streamline updates.
Analyze catalog data and provide simplified visualizations for mission awareness and performance reporting.
Collaborate with IT teams and stakeholders to incorporate feedback and improve catalog offerings.
Support continuous improvement initiatives to enhance customer experience and operational efficiency.
Attention to detail and customer-focused mindset